Job Description

Park Nicollet is looking to hire a Patient Financial Services Staff Development Trainer to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

This position trains new and existing team members in essential Patient Financial Services functions including registration, billing, and insurance. Trainers are responsible for delivering and developing course content and play a key role in ensuring that frequently changing processes and procedures are communicated and performed consistently.

Responsible for the development and maintenance of training tools and resources, including electronic training manuals. Staff Development team members partner with leaders across Patient Financial Services, operations and IS&T ensuring training initiatives are consistent with organizational goals and mission. Training may consist of classroom, on the job learning and web-based training.

Maintains current knowledge of business processes and computer systems used within Patient Financial Services. Involved with project management as processes are developed and updated in Patient Financial Services. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient satisfaction.

Required Qualifications:

• Education, Experience or Equivalent Combination:

  • Associate degree or equivalent related experience

  • Experience in creating and delivering training programs and supporting materials.

• Knowledge, Skills, and Abilities:

  • Excellent time management skills, meeting timelines and goals

  • Excellent communication (verbal and written)/facilitation and interpersonal skills.

  • Proficiency with computer and computer-based software.

  • Strong customer service skills

  • Proven proficiency in the operation of the following: Personal Computer, Telephone, Fax Machine, Photocopier, Printer, and electronic medical record.

Preferred Qualifications:

• Knowledge, Skills, and Abilities:

  • Proven knowledge of training and learning principles

  • Strong attention to detail and the desire to continue to learn.

  • Ability to learn new skills independently.

  • Ability to work in a team environment.

  • Organize and present complex information clearly and logically both verbally and in writing.

  • Preference for experience with:

    • Electronic Medical Record

    • Strong personal computer proficiency with Microsoft Office applications including (Word, Excel, PowerPoint, Publisher, Outlook, Visio),

    • Snag-it, Sharepoint and Adobe applications

    • Website maintenance

    • Camtasia, Articulate Storyline, or other e-learning platforms

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.