Job Description

ROLE PURPOSE:

The Staff Development & Relations Coordinator will enhance the employee experience in Ukraine by integrating staff development, talent growth, employee relations, and inclusive practices. The role is responsible for supporting employees and managers locally, including handling employee concerns and complaints, ensuring fair and consistent resolution, while implementing global frameworks in the local context.

Staff Development & Talent Management

• Lead and oversee the full learning cycle from onboarding/induction to ongoing staff development, ensuring all employees have access to meaningful learning opportunities from day one.
• Support managers identifying high-potential employees, and development needs; design targeted programs to strengthen capability while embedding DEI principles.
• Monitor uptake and completion of mandatory trainings; work with managers to ensure full compliance and timely completion.
• Partner with business leaders to create internal career pathways and support equitable internal mobility initiatives.
• Coordinate succession planning processes for critical roles, ensuring fair and inclusive identification of high-potential employees.
• Deliver leadership and manager development programs, coaching managers on feedback, people development, and inclusive team management.
• Evaluate the effectiveness of development programs through metrics, feedback, and impact analysis, adjusting for continuous improvement.
• Conduct regular learning needs assessments and translate findings into an annual country learning and development plan with clear priorities, delivery timelines, and success measures.
• Coordinate the annual performance and development cycle, supporting managers and staff to set meaningful objectives and individual development plans and to complete required reviews on time.
• Maintain accurate learning and talent records, dashboards, and reports, including participation, completion, development needs, talent data, and agreed follow-up actions.
• Coordinate external learning providers, facilitators, and development partners, including quality assurance, contracting inputs, logistics, and value-for-money monitoring in line with SCI procedures.

Employee Relations & Workplace Culture

• Provide expert advice and support to managers and staff on employee relations issues, promoting equity, diversity, and inclusion in all interactions.
• Manage employee relations cases locally, including complaints, concerns, and workplace issues, ensuring they are addressed fairly, confidentially, and in a timely manner.
• Drive employee engagement initiatives and ensure employee voice is heard and actioned in ways that respect diversity and foster inclusion.
• Promote a culture of trust, psychological safety, and belonging.
• Partner with the global Employee Relations on best practices, adapting initiatives to the Ukraine context.
• Support managers in handling team dynamics, performance conversations, and employee concerns with fairness and awareness of bias.
• Analyse employee relations trends and data to inform decision-making and improve practices, ensuring the organisation continuously adapts to meet the needs of its diverse workforce.
• Advise on and coordinate fair, consistent employee relations procedures, including grievance, disciplinary, performance improvement, and conflict resolution processes, in line with Ukrainian labour law and SCI policies.
• Support or coordinate workplace reviews and investigations as assigned, ensuring appropriate case planning, documentation, confidentiality, impartiality, and timely follow-up on recommendations.
• Maintain secure and accurate employee relations case records, case trackers, and management information, applying appropriate confidentiality, data protection, and records-retention requirements.
• Identify recurring workplace concerns and recommend preventive actions, manager guidance, policy clarification, mediation, or targeted capacity strengthening.
• Coordinate staff listening mechanisms, including engagement surveys, focus groups, stay interviews, and exit feedback, and track agreed actions through to closure.

Continuous Improvement & Strategic Contribution

• Proactively identify opportunities to enhance development, engagement, and inclusive practices across the country.
• Contribute to the country HR strategy and planning, ensuring alignment with organisational goals, HR frameworks, and DEI priorities.
• Champion initiatives that promote collaboration, knowledge sharing, high performance, and equitable treatment.
• Stay informed on HR, learning, talent, and DEI trends, adapting them to the local context.
• Contribute to localisation efforts from Development lens.
• Contribute to the development, review, communication, and consistent local implementation of people policies, procedures, guidance, and manager toolkits.
• Build the capability of HR colleagues and people managers through practical guidance, coaching, case learning, and knowledge-sharing sessions.
• Prepare periodic reports and evidence-based recommendations for leadership on staff development, employee relations, engagement, inclusion, and organisational culture risks and priorities.

Additional Job Responsibilities

• Support emergency response activities as needed, including flexible working hours.
• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Human Resources, Psychology, Business Administration, or a related field.

EXPERIENCE AND SKILLS

• 3+ years of HR experience, including exposure to L&D, organisational development or employee relations roles, preferably in an emergency/humanitarian or development settings.
• Experience in multinational or matrix organisations preferred
• Experience with LMS or learning platforms (e.g., Oracle, Cornerstone).
• Excellent communication and interpersonal skills, especially across multicultural environments.
• Experience in staff management/supervision.
• Experience in providing/facilitating trainings/capacity strengthening.