IFCO SYSTEMS

Staff Customer Service

IFCO SYSTEMS  •  Japan (Onsite)  •  4 hours ago
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Job Description

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

・ Order management from customers, accurate content verification, and understanding.
・Data management (entry, changes, verification, execution processing, etc.) using systems and tools centered on SAP.
・Inventory checks and dispatch requests necessary for shipment arrangements.
・Billing based on delivery performance to customers.
・Creation of other rules, policies, and standards.
・Understand all basic processes, take responsibility for customer issues, and follow up until problems are resolved.
・Maintain an orderly workflow according to priorities.

・Basic knowledge of the commercial and logistics flow from order to delivery
・Practical knowledge of customer service software, databases, and tools
・Awareness of the latest industry technology trends and applications
・Excellent customer service and communication skills
・Advanced troubleshooting and multitasking skills
・Process management
・Management of product inventory and shipments
・Information analysis
・Establishment of standard operating procedures

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.

We are looking forward to receiving yourapplication.

IFCO SYSTEMS

About IFCO SYSTEMS

IFCO is the leading global provider of reusable packaging solutions for fresh foods, serving customers in 50+ countries.

IFCO operates a pool of over 370 million Reusable Packaging Containers (RPCs) globally, which are used for 2 billion shipments of fresh fruits and vegetables, meat, poultry, seafood, eggs, bread, and other items from suppliers to grocery retailers every year.

IFCO RPCs ensure a better fresh food supply chain by protecting freshness and quality and lowering costs, food waste and environmental impact compared to single-use packaging.

More: www.ifco.com

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Pullach, DE
Year Founded
1992
Website
ifco.com
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