NetDocuments

Staff Cloud Engineer - Infrastructure

NetDocuments  •  $150k - $160k/yr  •  Lehi, UT (Hybrid)  •  2 months ago
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Job Description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

What You’ll Do

As a Staff Cloud Engineer, you will be responsible for managing and optimizing our AWS infrastructure, ensuring high availability, security, and performance. Your responsibilities will encompass managing Virtual Private Clouds (VPCs), handling infrastructure components such as Route53, CDN, Firewall, WAF, load balancers, etc. You will work to Write and maintain IaC and automation systems. You will be instrumental in building and implementing Disaster Recovery (DR) and resiliency automation strategies across Availability Zones (AZs).

This role reports to the Director of Cloud Engineering

You will:

AWS Infrastructure Management:

  • Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances.
  • Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements.
  • Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities.

Disaster Recovery and Resiliency:

  • Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones.
  • Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability.
  • Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster.

Incident Response:

  • Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure.
  • Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions.
  • Contribute to the development and improvement of incident response processes and procedures.

Infrastructure Monitoring

  • Implement and maintain effective monitoring solutions, including log management, metrics, collection, and alerting
  • Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization
  • Use Observability best practices with AWS CloudWatch and DataDog

Infrastructure Optimization:

  • Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency.
  • Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes.
  • Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate.

Documentation and Collaboration:

  • Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures.
  • Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements.

Infrastructure Automation and DevOps:

  • Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation.
  • Implement and enhance CI/CD pipelines for efficient and automated application deployments. Experience with Harness, ADO Pipelines, or GitHub Actions.
  • Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing.
  • Deep knowledge and proficiency in automation scripting best practices using tools like Python, and/or PowerShell

What You’ll Need to be Successful

  • Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.
  • 10+ years with hands-on experience in AWS.
  • AWS Certification required.
  • Advanced AWS Certifications are a plus.
  • Ability to independently deliver features following story descriptions and acceptance criteria.
  • Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks.
  • Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash or PowerShell.
  • Ability to offer guidance to other Cloud Engineers and work collaboratively within the team.

What You’ll Love About NetDocuments

  • The People!
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4%
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for life activities & wellness
  • Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $150,000 - $160,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

NetDocuments

About NetDocuments

NetDocuments is enterprise content management in the cloud. Small to large organizations, including many of the Am Law 100 firms, rely on NetDocuments’ modern, secure solution for intelligent and confidential document and email management. With decades of document management experience, NetDocuments continually enhances the application, providing customer firms the most innovative solution for document and email management available in the market today. By eliminating on-premises or hosted system hardware and moving into the security of the cloud, the IT burden is dramatically decreased, reducing the cost and complexity of the DMS.

No other cloud-based document management solution is more secure than NetDocuments. Data security and strict digital asset protection are key differentiators of the service that allow law firms and other industries with strict compliance and security guidelines to confidently store and collaborate on their documents and email. Additionally, our powerful integrations with Microsoft Office allow for smart editing, drafting, searching, and version control. Extranets, secure links, and client portals provide collaboration and security to outside parties who need real time access to their documents.

The pillars of our service include mobility, secure collaboration, disaster recovery, and compliance, and our SaaS (subscription-as-a-service) model requires us to proactively engage with our customers, ensuring we are meeting stringent requirements on a day-to-day basis. This includes managing a robust network for technical support and communities to share knowledge and insight regarding best practices.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Lehi, Utah
Year Founded
1998
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