Job Description

Credit Acceptance is proud to be an award-winning company with workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies in the United States.

In this role, you will work as a dedicated member of a globally distributed team, partnering closely with business partners in the U.S. to design, build, and scale solutions that directly impact our customers and operations. While your legal employer will be our EoR partner, you will be fully integrated into our Credit Acceptance team for day-to-day work and collaboration.

As a Staff Business Analyst with a Data Engineering focus, you operate with a strategic, solution-driven mindset, aligning enterprise data initiatives to business objectives and long-term data strategy.

You serve as a subject matter expert across multiple domains, connecting business processes, data requirements, and technical implementation at an enterprise scale. You lead the definition of data standards, including traceability, lineage, and quality, ensuring data assets are scalable, governed, and usable across the organization.

You drive advanced analytics and insight generation that informs executive decision-making, while championing a culture where all data initiatives are measured against business value realization. You partner with Product, PMO, and Engineering to ensure sustainable data quality, enable self-service analytics, and deliver data solutions that support evolving enterprise goals.

This position will work remotely from India.

Outcomes and Activities:

Drives Data Strategy, Governance, and Standards

• Leads with a strategic, solution-driven mindset, ensuring data initiatives align to enterprise goals and long-term data strategy.
• Defines and drives enterprise standards for traceability, lineage, data mapping, and data quality, embedding them into scalable and sustainable architectures.
• Leads the design and adoption of governance frameworks that ensure data usability, compliance, and long-term value across the organization.

Connects Business Needs to Technical Execution

• Partners with PMO, Product, stakeholders, architects, and engineering teams to translate business needs into scalable, future-proof data solutions.
• Demonstrates deep expertise across domains by connecting business processes, data requirements, and system design to drive cross-functional strategy.
• Ensures business logic is accurately implemented in technical solutions and aligned across end-to-end data ecosystems.

Leads Strategic Data Analysis and Insight Generation

• Leads complex, cross-domain data analysis initiatives to uncover insights, validate data integrity, and support decision-making.
• Sets the standard for business insight generation through advanced analytics that influence executive decisions.
• Applies strong understanding of application data and design to recommend efficient, practical, and value-driven solutions.

Manages Delivery, Risk, and Execution Quality

• Maintains and refines application backlogs, ensuring clarity, prioritization, and alignment to business objectives.
• Identifies and manages risks related to scope, timeline, budget, and business impact, recommending mitigation strategies.
• Ensures application performance, reliability, and stability by partnering closely with engineering teams.
• Applies and improves standards for coding, documentation, testing, and delivery processes.

Establishes Data Quality, Process Improvement, and Operational Excellence

• Identifies data and process gaps across systems and domains, driving cross-functional resolution and continuous improvement.
• Leads initiatives to enhance data quality, system performance, and operational scalability.
• Decreases incidents, improves system uptime, and strengthens overall data reliability.
• Continuously evaluates and improves team processes, tools, and system effectiveness.

Enables Business Adoption and Value Realization

• Aligns data solutions to business workflows, enabling self-service analytics and improving accessibility of insights.
• Ensures data deliverables are tied to measurable business value and outcomes.
• Champions a culture of data-driven decision-making and user adoption across the organization.

Operates as a Staff-Level Leader and Trusted Advisor

• Independently leads work in complex, ambiguous, cross-functional environments with minimal direction.
• Serves as a go-to expert and trusted advisor across multiple domains.
• Mentors team members, supports team health, and identifies coaching opportunities to elevate performance.
• Communicates effectively across technical and business audiences, ensuring alignment and clarity

Supports Advanced Data Capabilities and Future Innovation

• Demonstrates working knowledge of AI/ML approaches and partners with data science and engineering teams to align models with business objectives.
• Contributes to forward-looking data capabilities that enhance enterprise insights and strategic decision-making.

Maintains Accountability and Compliance

• Remains compliant with company policies, processes, and legal/regulatory requirements.
• Performs all other duties as assigned and meets departmental expectations for attendance and participation.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s degree
• Minimum of 5+ years; experience in Business Analyst or related role
• Excellent oral and written communications skills
• Experience mentoring less senior team members in a Business Analysts role.
• Proven experience in designing and implementing technology enabled solutions.
• Experience in helping develop and maintain processes that define best practices for gathering requirements, designing and prototyping, User Acceptance Testing, and implementing multiple medium to large scale projects.
• Business Process Reengineering experience in Finance Industry
• Experience leading 2+ end-to-end project implementations as a BA
• Basic knowledge of web technology
• You will maintain a deep and comprehensive understanding of the system.
• Remain compliant with our policies, processes and legal guidelines
• Work onsite at the assigned Credit Acceptance location

Preferred:

• Experience with System Development Life Cycle (SDLC)
• Project management experience, PMP Certification
• Minimum of 5-year experience supporting a web application as a business/quality/functional analyst
• Ability to write complex database queries (SQL / PLSQL) and study data patterns
• Basic understanding of Java technologies
• Respond promptly and effectively to problems, projects, and tasks
• Be organized, with ability to multi-task and prioritize multiple requests
• Convey complex information in a timely and easily understood way to all levels of the organization
• Demonstrate insight; make recommendations as opportunities arise
• Be self-driven, motivated to help, and able to perform with moderate supervision
• Maintain customer focus; keep the customer’s and company’s best interest in mind
• Work well with abstract concepts. Be analytical. Solve problems

CTC Range: ₹ 27,71,295 - ₹ 40,64,566

Total Compensation (CTC): Final CTC will be shared during the offer stage and will include all compensation components in detail as per EoR vendor's structure.

Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications.

INDENGLP

#LI-Remote

This role is hired through an Employer of Record (EoR) partner in India.

• You will be legally employed in India through our EoR partner

• While your legal employer is the EoR partner, you will work full-time and be fully aligned to Credit Acceptance

• Your day-to-day work, responsibilities, and performance expectations will be consistent with our global team members

• You will receive locally compliant payroll, benefits, and statutory coverage through the EoR partner

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions.

• Respectful by collaborating and actively listening.

• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions.

• Direct by effectively communicating and conveying courage.

• Earnest by taking accountability, applying feedback and effectively planning and priority setting.

Expectations:

• Regularly overlap with U.S. business hours to support collaboration with global team members.

• Remain compliant with our policies, processes and guidelines

• All other duties as assigned

• Attendance as required by department

Play the video below to learn more about our Company culture.