Job Description

Requisition No: 875768

Agency: Florida Commission on Human Relations

Working Title: STAFF ASSISTANT - 72004054

Pay Plan: Career Service

Position Number: 72004054

Salary: $34,760.00

Posting Closing Date: 05/17/2026

Total Compensation Estimator Tool

Florida Commission on Human Relations

Housing Investigations Unit

Staff Assistant

Open Competitive

Career Service

Our Organization and Mission:

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

The Work You Will Do:

In this role, you will provide administrative and case support to the Housing Investigative Unit by preparing and processing case-related correspondence, maintaining electronic case records, and assisting with document management activities. You will serve as a point of contact for complainants, respondents, representatives, and members of the public by responding to inquiries, providing information regarding housing discrimination processes and agency procedures, and delivering case status updates in accordance with confidentiality requirements. The position also supports investigators through coordination of case documentation, verification of notifications and tracking information, and maintenance of accurate records within multiple case management systems.

The Difference You Will Make:

In this position, you will play an important role in supporting the Florida Commission on Human Relations’ mission to promote fair treatment, equal opportunity, and freedom from discrimination for all Floridians. Your work will help ensure housing discrimination complaints are processed accurately, efficiently, and in compliance with applicable laws and procedures. By assisting investigators, maintaining accurate case records, and providing timely information and support to the public, you will contribute to a fair and responsive investigative process that helps protect the civil rights of individuals throughout the state.

How You Will Grow:

The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Where You Will Work:

4075 Esplanade Way, Room 110, Tallahassee, FL 32399

This is not a remote position.

Pay:

$34,760.00

Your Specific Responsibilities:

• Provides administrative support to Housing Investigative staff by processing certified mail, fax requests, and other case-related correspondence.
• Generates, processes, and distributes case notification documents and related correspondence to complainants, respondents, and other parties at the direction of investigators.
• Responds to inquiries from the public regarding alleged housing discrimination and provides general information regarding agency processes and procedures.
• Advises complainants, respondents, and authorized representatives regarding agency jurisdiction, applicable laws, procedures, and rules related to housing discrimination complaints.
• Provides case status updates to parties and incoming callers in accordance with agency procedures and confidentiality requirements.
• Coordinates with medical providers and external parties to confirm receipt of investigative forms and related documentation.
• Verifies United States Postal Service (USPS) tracking information and confirms receipt of initial complaint notifications for newly assigned investigative cases.
• Maintains and updates information within multiple electronic case management and document tracking systems.
• Performs document management functions, including organizing, uploading, maintaining, and retrieving case-related records and documentation.

Required Knowledge, Skills, and Abilities:

• Knowledge of customer service and telephone etiquette.
• Knowledge of records management and confidentiality requirements.
• Knowledge of business correspondence and office software applications.
• Knowledge of fair housing or civil rights complaint processes.
• Skill in customer service and professional communication.
• Skill in organizing and maintaining records and documents.
• Skill in accurate data entry and attention to detail.
• Skill in managing multiple assignments and deadlines.
• Skill in handling confidential information professionally.
• Ability to communicate clearly with the public and staff.
• Ability to explain agency procedures and processes.
• Ability to maintain accurate electronic records.
• Ability to prioritize work and adapt to changing needs.
• Ability to work independently and as part of a team.
• Ability to follow policies, procedures, and supervisory direction.

Qualifications:

Minimum:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

Preferred:

• Experience providing administrative or clerical support in a professional office environment.
• Experience working with case management, records management, or document tracking systems.
• Experience handling confidential or sensitive information.
• Experience providing customer service and responding to public inquiries.
• Experience preparing and processing correspondence and legal or investigative documents.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Knowledge of fair housing, civil rights, or complaint intake processes.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com

General Information:

The elements of the selection process may include a skill assessment and/oral interview.

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the candidate profile, or you may not be considered for the position. An attached resume is not a substitution for the information required on the candidate profile.

All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.