Job Description

Requisition No: 873208

Agency: Florida Commission on Human Relations

Working Title: STAFF ASSISTANT - 72002738

Pay Plan: Career Service

Position Number: 72002738

Salary: $34,760.00

Posting Closing Date: 04/03/2026

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Florida Commission on Human Relations

Housing Intake Unit

Staff Assistant

Open Competitive

Career Service

This is a re-advertisement. Previous applicants do not need to re-apply.

Our Organization and Mission:

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

The Work You Will Do:

You will support the Fair Housing Intake Unit by receiving and processing incoming housing discrimination complaints, entering case information into multiple case management systems, and generating and distributing required case notification documents. You will serve as a primary point of contact for the public by answering calls, providing general information about fair housing laws, agency procedures, and case status, and directing inquiries appropriately. This role also includes processing outgoing mail, managing electronic and physical case files, uploading and maintaining documents, and assisting Regulatory Specialists and Investigators with research and administrative support as needed.

The Difference You Will Make:

In this role, you will help ensure that housing discrimination complaints are received, processed, and routed accurately and on time, allowing the Fair Housing Intake Unit to operate efficiently and in compliance with applicable laws and procedures. You will be a key point of contact for the public, providing clear and courteous information to individuals seeking assistance and helping them navigate the intake process. Your attention to detail, organization, and commitment to confidentiality will directly support timely case handling and contribute to fair, consistent service for all parties.

How You Will Grow:

The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Where You Will Work:

4075 Esplanade Way, Room 110, Tallahassee, FL 32399

This is not a remote position.

Pay:

$34,760.00

Your Specific Responsibilities:

• Receives and inputs all incoming complaints received by the Commission; notifies parties of case filings and receipt.
• Answers incoming calls for the Fair Housing Unit.
• Processes outgoing mail for the Fair Housing Unit.
• Serves as a backup to the Regulatory Specialist by conducting necessary research when needed.
• Generates and mails case notification documents to parties and transfers cases to the appropriate Regulatory Specialist assigned and to the investigator.
• Provides information to the public about alleged discrimination in the area of Housing.
• Advises complainants and their representatives about the law and the Agency’s jurisdiction, procedures, and rules; provides case status updates for incoming callers.
• Uploads information into multiple case management systems.
• Performs document management.

Required Knowledge, Skills, and Abilities:

• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to prepare reports and correspondence.
• Ability to maintain strict confidentiality.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum:

• A high school diploma or its equivalent, or
• One (1) year of experience performing clerical, administrative, or office support work.

Preferred:

• Experience entering, tracking, or maintaining records in electronic case management systems or databases.
• Experience providing information to the public regarding policies, procedures, or services.
• Familiarity with document management practices, including scanning, uploading, and maintaining electronic files.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com

General Information:

The elements of the selection process may include a skill assessment and/oral interview.

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the candidate profile, or you may not be considered for the position. An attached resume is not a substitution for the information required on the candidate profile.

All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.