Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
We're looking for a Staff AI Engineer to help our engineering teams build, evaluate, and scale AI features across the product — and set the bar for what great looks like.
In this role, you'll design the evaluation, safety, and agent execution patterns that every squad builds to, stay hands-on with reference implementations and evaluation harnesses, and coach engineers across the org so squads can ship AI features safely and confidently. You'll work closely with Product Engineering, Platform Engineering, Product and our Security, Privacy, and Clinical partners — turning a fast-moving, regulated healthcare environment into a place where AI can scale with the quality patients and providers deserve.
In your first 90 days, you'll complete a landscape assessment of Maple's current AI features, evaluation coverage, cost profile, and governance gaps. You'll publish an initial AI standards and best-practices guide covering prompt and agent design, evaluation expectations, safety and PHI handling, and cost hygiene — and stand up an initial evaluation strategy and reference harness that at least one product squad has adopted for an in-flight feature. By month three, you'll have agreed on the ownership interface with Platform Engineering and built the working relationships across Product, Security, Privacy, and Clinical you'll rely on going forward.
Over your first 12–18 months, you'll roll out a company-wide agent execution architecture adopted by the majority of squads shipping AI features, stand up production-grade monitoring for quality, safety, cost, and latency with clear SLOs, and deliver measurable AI cost optimization against your v1 baseline. Every customer-facing AI feature will be covered by an approved evaluation harness and monitoring dashboard, and squads will be independently shipping AI features to Maple's standards
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
