We're looking for a Staff AI Engineer to help our engineering teams build, evaluate, and scale AI features across the product — and set the bar for what great looks like.
In this role, you'll design the evaluation, safety, and agent execution patterns that every squad builds to, stay hands-on with reference implementations and evaluation harnesses, and coach engineers across the org so squads can ship AI features safely and confidently. You'll work closely with Product Engineering, Platform Engineering, Product and our Security, Privacy, and Clinical partners — turning a fast-moving, regulated healthcare environment into a place where AI can scale with the quality patients and providers deserve.
As a Staff AI Engineer, you will:
Set the guardrails, evaluation strategy, and observability standards that keep AI feature quality, safety, and technical health high across the product
Shape the model and provider strategy, usage patterns, and cost controls that keep AI unit economics healthy as we scale
Define the evaluation strategy, agent execution architecture, and reference patterns that the teams building and maintaining AI features build to
Mentor and coach squads and engineers across the org so they can safely do more of the AI work themselves, against Maple's standards
Partner with Product and Engineering squads on agentic feature development as a senior technical partner and reviewer
Co-define the AI governance model with Security, Privacy, Legal, and Clinical partners — including review criteria, PHI handling expectations, and escalation paths
Translate technical AI choices — cost, clinician efficiency, patient experience, and risk — into clear business outcomes for executive and cross-functional audiences
8+ years of software engineering experience, with 2+ years in a Staff or Principal-level applied AI or ML engineering role
Demonstrated ownership of agentic or LLM-powered systems in production — including evaluation, guardrails, and cost and latency tuning at scale
A strong track record designing evaluation strategies for non-deterministic systems — offline evals, online evals, human-in-the-loop, regression harnesses
Deep understanding of agent execution patterns (tool use, planning, memory, orchestration frameworks) and their trade-offs
Experience defining AI quality and monitoring practices — quality metrics, hallucination and safety controls, drift detection, incident response
A builder's mindset — a product engineer with deep empathy for user and customer impact, comfortable getting hands-on with code, prototypes, and reference implementations
Proven ability to influence — mentoring senior engineers, setting standards across squads, and partnering with platform teams
Excellent written and verbal communication; you can translate confidently between executives, product, clinical and compliance stakeholders, and deep technical teams
Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
We value strong architectural fundamentals and systems thinking over knowing every single tool in our stack, but here is what you will be working with:
AI
Frameworks and agents: LangChain, LangGraph, CopilotKit (for Generative UI patterns)
Models and foundation services: AWS Bedrock, OpenAI / Anthropic APIs
Observability, tracing and evals: LangSmith and Langfuse for production telemetry, performance evaluation, and prompt iteration
Data pipelines for AI: ClickHouse and PostgreSQL powering evaluation datasets and analytics pipelines tied to LangSmith
Platform and infrastructure
Backend platform: Laravel (PHP) core platform integrated with specialized AI microservices and pipelines
Databases & cache: MySQL 8, Amazon DocumentDB, Typesense (search indexing), and Redis
Cloud & DevOps: Fully containerized, auto-scaling AWS infrastructure defined as code via Terraform and orchestrated through GitHub Actions
Observability and reliability: Datadog, BugSnag, and comprehensive testing across Jest, PHPUnit, WebDriverIO, and axe-core
We recognise our people's health is everything. That's why we take care of them.
Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan
Job type: New role, full-time
Hiring manager: VP of Engineering
Location: Hybrid, 225 Richmond Street West, Toronto, ON
Start date: October 2026
Vacation: 4 weeks
Pay range: $170,000 - $180,000
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
Use of artificial intelligence
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
