Job Description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities:

• Ensuring account servicing cards and Loans instructions are processed accurately & in timely manner.
• Responsible for maximizing productivity as agreed standard.
• Responsible complaints, inquiries, investigations are resolved within SLA and deliver excellent customer service.
• Proactively involved in process improvement and streamlining projects.
• Supporting team leaders to produce MI and reports, improve productivity & service delivery.

To be successful in this role, you should meet the following requirements:

• Good time management
• Team player, yet independent.
• Have knowledge of credit cards (including core system and application)
• High spirited.
• Fast learner and easy to adapt to rapidly increasing challenges.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.