Job Description

ASM Global

ASM Global is the world's leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

Allegiant Stadium

Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders , Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives.

Essential Functions

• Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc. Handle complaints, disturbances, or related problems with guests and staff when applicable. Respond to guest concerns in a respectful and calm manner.
• Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress. Answer guest questions with regard to location of a particular section, concession stands, restrooms. Help assist guests with mobile ticketing.
• Ensure the public safety concerns for both internally and externally. Understand the Stadium layout and policies and procedures.
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed. Document any challenges or issues that arise during the event. Communicate guest and management issues/concerns into the incident management system.
• Assist with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc.
• Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed.
• Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items.
• Other duties may be assigned to this position during certain events.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• 1-2 years of in person customer service experience.
• Excellent interpersonal and communication skills.
• Strong in-person customer services experience.
• Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
• Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
• Ability to work in a fast-paced environment.
• Motivated self-starter with a proactive attitude.
• Must be able to work outdoors in various weather conditions.
• Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
• Ability to stand for long periods of time.
• Ability to operate a tablet or a laptop efficiently.
• Must be able to work in a team environment interacting with multiple departments.
• Available to work non-traditional hours (nights, weekends, and holidays).

Preferred Qualifications (if applicable):

• Experience in a supervisory role preferred.
• Prior facility event experience preferred.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.