Job Description

Sustainability Strategy Consultant

Consultancy | Global Retail | Cedar Amsterdam | STA

ING’s purpose is to empower people to stay a step ahead in life and in business. Our strategy is built around making a difference for people and the planet. We are an industry-recognized strong brand with positive recognition from customers in many countries, a solid financial position, omni-channel distribution strategy, and international network.

If you want to work at a place where you can make a real impact by aiming to improving financial well-being of our customers, please read on.

The Team | Global Retail

The Global Retail organization is end-to-end responsible for three retail segments: Private Individuals, Business Banking, and Private Banking & Wealth Management. Our strategy focuses on delivering a Superior Customer Experience and embedding Sustainability at the heart of everything we do.

The head office teams accumulate segment intelligence and best practices, ensure consistency, and scale successful local initiatives across markets. We work in a strategic, dynamic, and international setting serving 38+ million clients, with great development opportunities.

Role and Responsibilities

This role supports the execution and scaling of ING’s Retail Net Zero Housing strategy for the Private Individuals segment, contributing to one of ING’s strategic priorities. You act as a strategic consultant to Retail markets and central stakeholders, advising on how to accelerate decarbonisation through customer centric solutions.

As a Sustainability Strategy Consultant, you report to the Retail Center of Expertise Sustainability Lead. Your responsibilities include:

• Shape and evolve ING’s Retail Sustainability strategy for Net Zero Housing, Business Banking and Investments, in close coordination with global segments and retail markets, translating ING’s Net Zero ambition into actionable, customer‑centric pathways aligned with our environmental and social ambitions.
• Support retail markets in accelerating renovation uptake, by advising on pricing, products, tools, customer journeys and partnerships that lower barriers for customers to renovate, electrify and improve energy efficiency
• Identify and coordinate cross‑country initiatives that can be scaled across markets. Work with country teams to tailor solutions to local regulatory, policy, housing and investments contexts, while ensuring consistency with ING’s overall ambitions.
• Work closely with internal stakeholders (Retail markets, Risk, Global Sustainability, Product, Data & Analytics, Tribes, Branding & Communications) to align priorities, ensure coherent execution and enable timely delivery.
• Monitor external developments (regulation, housing policy, technology and market trends) relevant to decarbonisation, and translate these into implications and recommendations.
• Translate data and insights into clear management guidance, through concise, evidence‑based storytelling on progress, challenges and next strategic priorities

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take ownership.

You have excellent communication skills, proven stakeholder management experience, and the ability to work in a complex, dynamic environment. You see the big picture, anticipate changes, and deliver results.

Furthermore:

• Master’s degree in Business Administration, Economics, or Finance, with 5–8 years in an international financial industry setting.
• Strong experience in retail banking and transformation.
• Understanding of core retail products and business models
• Analytical skills to develop complex, non-standard analyses, eye for detail
• Strong communicator, ability for independent project steering
• Fluent in English (written and spoken).

Rewards and Benefits

• Competitive salary tailored to your experience.
• 24–27 vacation days.
• Pension scheme, 13th month salary, and savings contribution.
• 8% holiday payment.
• Hybrid working model for flexibility and collaboration.
• Endless opportunities for personal growth and challenging work.
• Informal, innovative working environment.

Interested?
Apply directly online with your CV and motivation. We look forward to your application.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.