Job Description

The Customer & Markets (C&M) team is part of the Compliance Conduct & Ethics (CC&E) team within Group Compliance. The C&M team consists of 8 Compliance Officers with various backgrounds. During this STA you will be involved in managing compliance risks related to the following two risks: (i) risk of ING not appropriately addressing risks related to its markets activities, which pose risks to our customers, the bank and fair and orderly markets (ii) risk of not treating our customers fairly by not having our customer’s best interests in mind.

The Team

The C&M team takes a global lead role in conduct related strategy development and risk management in the customer protection area and in relation to market activities undertaken by ING, as a key financial player. In particular, the C&M team deals with risks where ING:

• Has obligations as a market participant to have effective arrangements (including trade & order surveillance and communications surveillance) to prevent / detect market abuse, including insider dealing and market manipulation and report any suspicious transactions and orders to authorities;

• Has obligations to safeguard inside information it possesses; provides Investment Recommendations to its customers

Roles and responsibilities

For the STA you will act as a Compliance Officer in the C&M team, together with the team:

• You will be the main contact person for all ESG Compliance related topics.

• You ensure the update and roll-out of policies, procedures and a generic control standard, assume an advisory role with constructive, pragmatic and reflective advice, provide for waivers and deviations while continuously reflecting on process improvements;

• You are involved in C&M related Risk identification, Risk Appetite Statement, Risk-specific risk assessments, Training, Issue Tracking, Investigations, Risk-specific reporting, particularly in relation to market conduct;

• You evaluate policies and business processes that are in scope of the C&M team and identify and drive efficiency and effectiveness gains; and

• You design, build and steer a C&M market conduct global community to share knowledge and implement, from Global to Local, sustainable Policy standards in all business units.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning and take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

For the STA we are looking for a colleague which has the following traits and experience:

• Your ambition is to help ING in contributing to a sustainable society and safeguard, protect and respect the rights of our customers by making sure that our products are in their best interest;

• You have great organisational skills, know how to steer and drive change and move towards results;

• You have a solid and practical knowledge of ESG Compliance

• You have a solid and practical knowledge of, or are willing to learn about, customer protection and market regulation through implementing regulations such as MAR or MiFID at either a business or support function level;

• You have a solid understanding of client processes, products, services and client needs across ING, its business lines and organizational units;

• You are keen to review and will be able to challenge our (data) processes and make suggestions for improvement, if needed:

• Preferably, you have approximately 8 years of experience in financial or non-financial risk management activities such as conducting risk (self) assessments, key control testing; working with risk frameworks, issue management, financial or non-financial risk reporting;

• You are able to work in a highly complex and challenging environment, both change and BAU, while identifying actions needed to achieve results. You are able to emphasizes the importance of results and create a sense of urgency;

• You have a practical and innovative mind and propose potential solutions when problems arise; and

• You adhere to the ING values making your behaviour fully aligned with our values.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?

lease contact Raymond van der Kort, Team lead C&M, for more information about this STA Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.