Job Description

Position Title: SSVF Case Manager

Program/Department: Vets

Reports to: Project Coordinator

Location: Washington, DC

Work Arrangement: Hybrid

Hours: Flexible hours between 7:00 AM – 8:00 PM; some evenings, holidays, and weekends may be required to support operations and respond to emergencies. (Days and times are subject to change based on operational needs)

Status: ? Non-Exempt (Hourly)

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary: This case management position will provide shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran Households through the Supportive Services for Veteran Families grant. This position will primarily implement the Shallow Subsidy initiative and develop best practices related to Shallow Subsidy. The Veterans First program follows a Housing First model and philosophy. The Case Manager will use best practices and a participant-centered approach at all times. The Case Manager will help Veteran Families quickly maintain or obtain permanent housing, with the goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, Prince George's, Allegany, Anne Arundel, Howard, Carroll, Garrett, and Washington counties to become stably housed.

A minimum of 50% of time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative paperwork and meeting with the supervisor.

This position is a hybrid role. Work-from-home may be approved based on job duties and organizational needs but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations.

Essential Duties and Responsibilities:

• Provide shallow subsidy and/or traditional case management services to at least 50 low-income Veteran participants consistently throughout a 2-year period.
• Develop, implement, and revise 90-day and 2-year housing stability plans with Veteran participants
• Monitor income changes and assist with budgeting on at least a quarterly basis.
• Deliver face-to-face contact to participants, when safe and appropriate
• Foster wellness and independence.
• Engage participants and assess individual needs, preferences, and strengths.
• Assist participants in locating or maintaining permanent housing.
• Make appropriate referrals to identified needed services.
• Act as a liaison with landlords and other community stakeholders.
• Collaborate with agencies providing services to participants, including community, government, and VA.
• Participate in multidisciplinary meetings and regular supervision.
• Maintain paper and electronic files
• Maintain participants' electronic records in the Homeless Management Information System.
• Demonstrate empathy and flexibility in responding to participants' needs and requests.
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintain compliance with all assigned mandatory training and background clearances
• Perform all other duties as assigned.

Essential Competencies and Work Expectations for All Staff

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treats all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrates emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contributes to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction

Requirements

Qualifications - Education & Experience

• High School Diploma/GED is required
• Bachelor’s degree is preferred
• 1 year of experience in similar setting is preferred
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. (Friendship Place will provide First Aid/CPR/AED training)
• Valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
• Understanding and experience working with Veterans is preferred.
• Proficiency in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.) Internet services and web-based reporting systems are required.

Skills and Competencies:

• Excellent Customer Service - Displays kindness and respect and meets service expectations.
• Ability and willingness to work in a diverse and challenging environment.
• Knowledge of Microsoft Word; ability to learn database programs.
• Ability to maintain healthy and professional boundaries.
• Must be able to arrive at work and scheduled meetings on time.
• Strong commitment to Friendship Place’s mission, vision, and core values.
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background checks: This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances, including pre-employment and Drug and Alcohol Screenings. Valid government-issued ID, reference checks, and verification of current and/or previous employment are required. Continued employment is contingent upon maintaining required clearances throughout employment.

Direct & Indirect Reports: None

Specific Requirements: This position requires travel and must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver's license and proof of insurance. They must maintain an acceptable Motor Vehicle Record (MVR) that meets organizational or insurance carrier standards as a condition of employment. Additionally, employees must notify the employer and provide updated documentation within a legally appropriate timeframe if their driver’s license status or insurance coverage changes.

Other Requirements

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $27.94 - $30.53. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and work experience. Please note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short- and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, paid holidays, vacation and sick leave accrual, and much more!

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friendship Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org