Job Description
Benefits
Job Title :
Senior Analyst - Services Support Management
Qualification :
Any Grads
Relevant Experience :
3 – 5 years of exp in insurance claims (Motor insurance, liabilities, and property insurance)
Must Have Skills :
Candidates should have a minimum of 3 to 5 years of experience in handling or advocating for insurance claims in any of the following lines of business: Property, Motor, and Liability Claims
Proven track record of successful claim resolutions and customer satisfaction in brokerage claims firm
Strong knowledge of insurance regulations, policies, and procedures.
Transition / onboarding of service
Onshore travel experience (good to have)
Insurance certifications (good to have)
Good Have Skills :
Willingness to work in shift as per geography
Ownership and accountability
Logical thinking and decision making
Effective communication and interpersonal skills
Time management and organization
Customer service and relationship-building
Collaboration and teamwork
Roles and Responsibilities :
Handle and advocate for Property, Motor, and Liability insurance claims, ensuring accurate processing from claim initiation through final resolution.
Manage end-to-end claims investigation, documentation, and settlement coordination while adhering to company policies and regulatory guidelines.
Provide expert guidance to clients and internal teams on insurance coverage, claim procedures, and policy interpretation.
Ensure timely and effective resolution of claims, maintaining high standards of customer satisfaction and service quality.
Maintain strong knowledge of insurance regulations, policies, and industry procedures, ensuring compliance in all claim-related activities.
Support transition and onboarding of services, including knowledge transfer, process setup, and stabilization of new accounts or workflows.
Communicate effectively with clients, insurers, brokers, and internal stakeholders to resolve claim-related issues and provide status updates.
Demonstrate ownership and accountability for assigned cases, ensuring deadlines and service level agreements (SLAs) are met.
Apply logical analysis and sound decision-making to assess claim validity, coverage, and appropriate settlement outcomes.
Build and maintain strong customer relationships by providing responsive support and professional communication.
Manage workload efficiently through effective time management, prioritization, and organizational skills.
Collaborate with cross-functional teams to improve claim processes, share knowledge, and enhance service delivery.
Location :
Bangalore
CTC Range :
4 – 10.5 LPA
Notice Period :
Immediate to 30 days
Mode of Interview :
Virtual
Shift Timing :
US / UK shift
Mode of Work :
Hybrid
