Job Title : SSM Sr. Analyst Qualification : Any Graduate – Commerce Background Experience : Fresher Must Have Skills : End to End experience into Property and casualty Experience into policy life cycle Good to Have Skills : Strong understanding of P&C insurance products, claims cycle, and customer servicing models. Strong analytical, problem-solving, and organizational skills. Excellent communication and interpersonal skills for cross-functional collaboration. Roles and Responsibilities : Operational Support & Analysis: Analyze service support functions including call center operations, claims support, and policy administration. Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams. P&C Insurance Domain Expertise: Apply deep knowledge of P&C insurance processes—especially claims, underwriting, and customer servicing—to interpret performance trends and recommend enhancements. Support compliance with regulatory standards and internal insurance servicing guidelines. Process Improvement & Optimization: Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS). Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders. Stakeholder Collaboration: Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts. Act as a bridge between business users and technical teams to translate service needs into functional requirements. Location : Bangalore CTC Range : 3.75 Notice period : Immediate Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : Hybrid Mode of Hire : Permanent Note : NA
Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore.
We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally.
We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits.
We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.
