Job Purpose

To lead the design, development and continuous improvement of organisational capabilities within S&SE, ensuring alignment to Nedbank’s strategic intent. The role focuses on defining capability frameworks, embedding best‑practice operating models, and enabling sustainable execution through people, process, data and technology enablers. The S&SE Strategy & Capability Design Manager translates business strategy into fit-for-purpose capability architectures, maturity roadmaps and interventions that drive performance, resilience and customer value.

Job Responsibilities

Capability Strategy & Design

• Design and maintain end‑to‑end capability frameworks aligned to Nedbank’s strategy, business priorities and regulatory environment.
• Define target-state capability models, maturity assessments and capability roadmaps across S&SE.
• Translate strategic objectives into practical capability requirements spanning people, process, governance, data and technology.
• Partner with senior stakeholders to shape and prioritise capability uplift initiatives.

Insight, Analysis & Decision Support

• Conduct qualitative and quantitative analysis to assess current-state capabilities and identify gaps, risks and opportunities.
• Develop insight-driven recommendations and business cases to support strategic investment decisions.
• Produce executive‑level reports and presentations that clearly articulate capability trade-offs, dependencies and outcomes.

Stakeholder & Change Enablement

• Collaborate with stakeholders across functions and divisions to ensure shared understanding and adoption of capability designs.
• Embed capability thinking into planning, governance and delivery forums.
• Support the change enablement process by aligning capability interventions to business readiness and execution plans.

Job Responsibilities Continue

Governance, Risk & Standards Alignment

• Ensure capability designs comply with Nedbank policies, standards, regulatory requirements and governance frameworks.
• Minimise operational and delivery risk through well-defined capability controls and measurement mechanisms.
• Establish and monitor capability metrics that track progress, effectiveness and business impact.

People Leadership & Capability Uplift

• Lead, coach and develop a high-performing capability design team.
• Set clear performance expectations, provide regular feedback, and support personal development plans.
• Build future-fit capability within the team through targeted learning, knowledge-sharing and succession planning.
• Embed Nedbank values and leadership behaviours through day-to-day role modelling.

Continuous Improvement & Innovation

• Drive continuous improvement of capability design methodologies, tools and artefacts.
• Encourage innovative thinking and experimentation to improve customer outcomes and operational excellence.
• Stay abreast of industry trends, best practices and emerging capability design approaches.

• Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines.
• Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank.
• Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.

Essential Qualifications - NQF Level

Preferred Qualification

• Honours in Commerce or Management

Minimum Experience Level

• 6- 8 years experience in analytical and strategic environment.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Consumer behaviour
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Building partnerships
• Planning and Organizing