Job Description

Grand Design is currently sourcing for an SRT Coordinator As an SRT Coordinator, you will support the work of our mobile technicians to ensure they are able to service customers appropriately.

Our Story

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).

"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Key Areas of Responsibility:

• Create and update work orders for the mobile technicians
• Check VIN numbers for recalls, emergency, and safety concerns within the cases for mobile technicians
• Order and ship parts to the mobile technicians
• Replace parts in trailers that were used when trucks returns to home base
• Receive and inspect parts for accuracy that have been ordered for the mobile technicians
• Review logs for compliance for the mobile technicians
• Coordinate with travel agent to secure flight and hotel stays
• Coordinate mobile technicians with rally's for representation
• Maintain calendar in X Drive
• Add cases to unit file of work completed or where the unit has been reviewed
• Keep spreadsheet of units and work orders for mobile support, noting all work
• Assist with the Service Shop Parts Advisors responsibilities as needed
• Assist with ordering parts
• Check incoming rack for parts for incoming units
• Send ready to bill sales orders to parts warehouse for billing

Skills and Qualifications:

• Basic computer skills
• Parts experience a plus
• Minimum of 2 years in the RV industry
• High School Diploma

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.