Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
We have below JD
Must have skills:
o Excellent communication
o Application support Background
o Unix / Linux
o SQL : Postgres SQL, SQL
o ITSM : Change, Incident, service ticket, Workorders
o Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
o Monitoring : Splunk, Dynatrace alert monitoring Alert creation
o Application Support Experience in the Card Payment Industry or Banking Sector
o PCF – Pivotal Cloud foundry
Good to have skills :
o Monitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email.
o AWS ( EC2, CloudWatch, Lambda )
o Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone) ( For C1 - Mandatory, B3- NA, B2 - NA)
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.
Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts
Alerts from Enterprise Monitoring Operations (EM Operations).
Traffic Routing – perform traffic routing in support of infrastructure maintenance
Raise new change tickets and arrange for approvals, including CAB approvals
Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window B3: above all and
Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Supporting the UAT testing by the Product team and regional customer support team.
Handling Incident, troubleshooting with MOC ( Manager on Call) and different teams and find a workaround.
Configuring application/artifacts and supporting the new customer onboarding to the platform
Testing the newly on boarded customer’s file processing and reports delivery
Review and approve change tickets.
Work with customers on ad-hoc queries
Work with Development / Testing team for defect analysis (with Production simulated data)
Build automation scripts that reduce the number of Incidents and/or improves processes followed
Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
Participate / Initiate in War Room calls that impacts application availability or has a customer impact
Tools Used:
Mandatory Skills: SRE Operations .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the Wipro Intelligence™ unified suite of AI-powered platforms, solutions and transformative offerings, we help clients realize their boldest ambitions to build intelligent and sustainable businesses. The Wipro Innovation Network – part of the Wipro Intelligence™ suite – underpins our commitment to client-centric co-innovation and co-creation by bringing together capabilities from the innovation labs and partner labs, academia, and global tech communities. With over 240,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
