About Fulcrum Digital

Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. With over 100 global clients, including Fortune 500 enterprises, we combine deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.

The Role

We are looking for a Site Reliability Engineer (SRE), based in Mexico City on a hybrid schedule, to own and optimize the health of our production environment. You will be at the center of platform reliability, working across the full service lifecycle from design through operation, while collaborating with a global team across multiple time zones.

What You'll Do

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  Plan, manage, and oversee all aspects of a production environment
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  Define strategies for application performance monitoring and optimization in production
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  Respond to incidents, drive platform improvements, and measure incident reduction over time
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  Support code deployment across multiple lower environments, with a strong focus on automation
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  Design, develop, and standardize monitoring and alerting mechanisms
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  Take a holistic, cross-stack approach to problem-solving during production events to optimize mean time to recovery (MTTR)
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  Own the full service lifecycle, from inception and design through deployment, operation, and refinement
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  Analyze ITSM activity and provide feedback loops to development teams on operational gaps and resiliency concerns
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  Support pre-launch activities, including system design consulting, capacity planning, and launch reviews
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  Support CI/CD pipelines through validation and operational gating, championing DevOps best practices
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  Monitor availability, latency, and overall system health to keep services running smoothly
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  Drive sustainable scaling through automation and reliability-focused system changes
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  Perform root cause analysis and on-call support on a rotational basis
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  Collaborate with a global team spread across multiple tech hubs and time zones
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  Share knowledge and mentor others on processes and procedures
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  Occasional off-hours work required

Requirements

Must Have

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  Significant strength in monitoring, including SOP creation — Splunk and Dynatrace experience is required
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  Strong hands-on experience with Linux
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  Shell scripting proficiency
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  Strong application troubleshooting skills
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  Jenkins / CI-CD pipeline experience
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  Solid understanding of ITIL / ITSM processes

Also Required

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  SQL knowledge
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  Ansible automation experience
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  Groovy scripting / YAML
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  Working knowledge of Git / Bitbucket
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  DevOps automation experience (CI/CD, Jenkins, GitHub)
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  Root cause analysis and capacity planning experience

Preferred Qualifications

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  Card payment knowledge (payment flows, switching, settlements, authorization flows)
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  Experience with Prometheus/Grafana
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  Cloud experience — AWS and/or Azure
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  Event-driven framework architecture experience