Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Must have skills:

• Excellent communication
• Application support Background
• Unix / Linux
• SQL : Postgres SQL, SQL
• ITSM : Change, Incident, service ticket, Workorders
• Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
• Monitoring : Splunk, Dynatrace alert monitoring Alert creation
• Application Support Experience in the Card Payment Industry or Banking Sector
• PCF – Pivotal Cloud foundry

Good to have skills:

• Monitoring / Observability : Splunk / Dynatrace alert creation
• AWS ( EC2, CloudWatch, Lambda )
• Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone)

Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications:

• Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.
• Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts.
• Alerts from Enterprise Monitoring Operations (EM Operations).
• Traffic Routing – perform traffic routing in support of infrastructure maintenance.
• Raise new change tickets and arrange for approvals, including CAB approvals.
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps.
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window.
• Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
• Supporting the UAT testing by the Product team and regional customer support team.
• Configuring application/artifacts and supporting the new customer onboarding to the platform.
• Testing the newly on boarded customer’s file processing and reports delivery.
• Review and approve change tickets.
• Work with customers on ad-hoc queries.

Mandatory Skills: Site Reliability Engineering (SRE) .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.