Job Description

We are seeking a seasoned Site Reliability Engineering to take end-to-end ownership of our retail eCommerce platform's operational excellence. You will drive SRE culture across engineering teams, champion observability, and work with a cross-functional onsite/offshore team to deliver exceptional uptime, performance, and release velocity. This role blends deep technical expertise — you'll be equally comfortable reviewing Kubernetes manifests, tuning Akamai rules, and presenting SLO dashboards to senior leadership

Must have skills and Technologies

⚙ Core Technical Skills

🔧 SRE Practices & Leadership

▸ Should have Development experience in an E-Commerce system built on Java/Microservices

▸ SLI / SLO / Error Budget management

▸ Akamai CDN (edge config, WAF, TLS, traffic Mgmt)

▸ Incident Management & Blameless Post-Mortems

▸ AWS Core Services (EC2, EKS, RDS, S3, CloudWatch)

▸ Performance tuning & capacity planning

▸ Kubernetes / Amazon EKS (production operations)

▸ AWS IAM, VPC, Security Groups, KMS

▸ Jenkins CI/CD (pipeline design & optimization)

▸ Container security & image scanning

▸ Splunk APM & Splunk Cloud (dashboards, alerts)

▸ Monitoring stack design (metrics, logs, traces)

▸ Redis & Memcached (distributed caching strategy)

▸ Distributed systems troubleshooting at scale

▸ CloudFormation / Auto Scaling Groups

▸ Cross-team technical leadership & mentoring

▸ Java and Microservices architecture & service mesh

Preferred / Nice to have skills

Python, Bash, JavaScript, Java, Terraform, AWS CDK

Open Telemetry, Chaos Engineering, GitOps / ArgoCD, PCI-DSS, SOC 2

NGINX / Apache, Service Mesh (Istio), Dynatrace / Datadog, JIRA / Confluence

▸ Experience supporting or developing eCommerce web applications (JavaScript & Java)

▸ Familiarity with accessibility and compliance standards in retail platforms

▸ Prior experience in high-GMV retail or marketplace environments

▸ Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience

▸ 8+ years of SRE, DevOps, or Infrastructure Engineering experience in production environments

▸ Proven track record managing large-scale AWS cloud-native microservices architecture

▸ AWS Certified DevOps Engineer – Professional or Solutions Architect (preferred)

▸ CKA / CKAD (Certified Kubernetes Administrator / Developer) is a strong plus

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.