Job Description

• You’ll sweep us off our feet if…
• Needs to be able to dig into issues on our eCommerce site and identify root cause, and experience in
• support and triage production incidents
• Creating Dashboards, Alerting and Monitoring Subject Mater Expert
• Experience with Application development and root cause analysis
• Develops Innovation strategies, processes, automation, failover experience
•  Drives the execution of multiple business plans and projects
• Experience in driving high availability across multiple organizations
• Experience in putting together architecture diagrams
• Experience in managing workloads in private and public data centers
• Infrastructure experience that involves, setup, scale, and decommissioning.
• Prior cloud experience, planning and driving efficiencies
•  Automation and CI/CD experience
•  Application container experience using Kubernetes
• Experience with event streaming platforms like Kafka is a plus
•  Experience with analytics & monitoring platform like Grafana/graphite/MMS/Splunk is a plus

• Supporting java full stack backend application system components in a massively scalable, high performance, multi-tenant, international eCommerce platform with multiple micro-services deployed in cloud environment, root causing every reactive/proactive production issues.
• Leads and participates in medium- to large-scale, complex, cross-functional projects
• Partners with architects and development leads to come up with high level design to accelerateomnicustomer experience, recommending out-of-box engineering best practices.
•  Pro-Actively identifies areas to drive automation/speed/innovation
•  Troubleshoots business and production issues by gathering information (for example, issue, impact criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine furtheraction; and completing online documentation.
• Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain.
• Assists in providing guidance to small groups of 5 to 6 engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
•  Models compliance with company policies and procedures and supports company mission, values, andstandards of ethics and integrity by incorporating these into the development and
• implementation/Support of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessaryprocesses and practices; monitoring progress and results; recognizing and capitalizing on improvementopportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Hands on experience debugging 5xx and 4xx
• Java/Spring and Node/Python Experience is required
• Creating database objects (tables, views, indexes)
•  CI/CD experience automation and implementation experience
• Kubernetes and Docker experience is a plus
• Implement the database structure such as tables, indexes
•  Reviewing and tuning the SQL scripts
•  Reviewing database structure changes that provided by application developers and data modelers
•  Working with application developers to tune the performance of the database

• Experience creating best in class application availability metrics and dashboards
• Managing infrastructure scale, setup and decommissioning
•  Public cloud experience, Azure, GCP and Private Data Centers
• Driving P1 production incident calls, communicating up to the point & summarizing action plans foreach owners and follow-up until closure
• Ability to take right priority decision and run the operational excellence with innovative ideas, without
• much guidance/supervision
• Ability to build and run tools necessary for operational success
•  Documenting SOPs for repetitive issues, building knowledge base articles for team’s benefit