Job Description

About Organization

The Cloud Customer Success Department at Rakuten Symphony is responsible for ensuring customers achieve maximum value from their cloud investments. The team provides strategic guidance, technical expertise, and ongoing support to help customers adopt, optimize, and successfully operate cloud solutions.

Our Customer Success team is a global team with members located in Japan, India, and the US. The team operates in a matrixed structure with clear reporting lines and cross-functional collaboration. It consists of 40+ members, including architects, engineers, and program managers. Our personnel structure blends senior technical leaders with skilled individual contributors to ensure strong delivery, knowledge sharing, and operational continuity.

Job Duties

As a Cloud Customer Success Engineer/Architect, you will work closely with customers to understand their objectives, align cloud solutions with business outcomes, and ensure operational excellence and ongoing utilization of cloud services. By combining customer advocacy, technical excellence, and strong program management, you will help customers build long-term cloud capabilities for the Rakuten Cloud Platform. This role involves delivering RMI (Rakuten Mobile Infrastructure) support for Rakuten Cloud automation, as well as for other customers.

Key Responsibilities:

• Work closely with customers to understand their business objectives and align cloud solutions to achieve desired outcomes.

• Provide strategic guidance and technical expertise to customers for cloud adoption, optimization, and successful operation.

• Ensure operational excellence and ongoing utilization of cloud services, particularly for Rakuten Cloud Platform automation.

• Deliver RMI support for Rakuten Cloud automation and other customers.

• Collaborate with internal and external stakeholders to drive customer success.

Minimum Qualifications

• Technical Expertise:

  • Expertise in Linux system administration with strong troubleshooting and problem-solving capabilities.

  • Certified Kubernetes Administrator (CKA) or equivalent hands-on experience with Kubernetes.

  • Proficiency in automation and configuration management using Ansible.

  • Understanding of Identity and Access Management and security vulnerability mitigation.

  • Experience with virtualization technologies and containerized environments.

  • Strong scripting skills in Bash, Python, and other automation tools to streamline operations.

• Mindset:

  • Passion for innovation, with an interest in exploring emerging cloud technologies, tools, and processes to drive business value.

  • Self-driven and quick learner, capable of delivering results independently with minimal supervision.

• Education:A Bachelor’s Degree in Computer Science, Engineering or equivalent experience.

Preferred Qualifications

• B.E, B. Tech, BCA (Bachelor of Engineering, Bachelor of Technology, Bachelor of Computer Applications).

Languages:

English (Overall - 4 - Fluent)