Job Description

Zensar Technologies Limited is looking for a talented and motivated Site Reliability Engineer (SRE) to join our team in Bangalore. This long-term contract role offers a hybrid work arrangement, with a flexible shift schedule to accommodate future changes. As an SRE, you will play a crucial role in driving the reliability and performance of our collaboration services, ensuring a seamless experience for our users. Your expertise in Kubernetes and AWS will be instrumental in optimizing our cloud and hybrid environments.

• Own the deployment and operation of critical collaboration services, ensuring high availability and scalability across cloud and hybrid environments.
• Design and optimize CI/CD pipelines and automation, incorporating AI-first tooling for efficient deployment, monitoring, and incident response.
• Lead incident response for complex production issues, conducting thorough root cause analysis and implementing systemic improvements.
• Utilize observability data to guide capacity planning, scaling strategies, and resource optimization for optimal service performance.
• Define and promote operational best practices, ensuring high-quality documentation and fostering a culture of reliability and operational excellence.
• Collaborate with cross-functional teams to align on service requirements and ensure seamless integration with existing systems.
• Stay updated with the latest industry trends and technologies, and propose innovative solutions to enhance our SRE practices.
• Mentor and guide junior team members, sharing your expertise and fostering a culture of continuous learning and improvement.
• Participate in on-call rotations and provide timely support during critical incidents, ensuring swift resolution and minimal impact on services.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience with a minimum of 7 years in Site Reliability Engineering, Cloud Operations, or Systems Engineering.
• Strong hands-on experience operating production services using Docker and Kubernetes in cloud or hybrid environments, demonstrating a track record of successful deployments and operations.
• Proficiency in programming or scripting languages such as Python, Go, or Bash, with the ability to develop automation and operational tooling.
• Experience with monitoring, observability, and incident response in production environments, including participation in on-call duties and post-incident reviews.
• Working knowledge of Linux systems, networking, distributed systems, CI/CD pipelines, infrastructure-as-code principles, and Git-based workflows.
• Familiarity with large-scale, globally distributed SaaS platforms is preferred, as is experience with hybrid cloud environments and multi-region deployments.
• Ability to apply AI-assisted or automation-first approaches to SRE tooling and workflows, enhancing efficiency and reliability.
• Excellent written communication skills for creating clear and concise operational documentation, runbooks, and knowledge-sharing materials.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and propose innovative solutions.
• A collaborative mindset and a passion for continuous learning and improvement, with a willingness to share knowledge and mentor team members.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.