VXI Global Solutions

SRE

VXI Global Solutions  •  Hyderabad, IN (Onsite)  •  1 day ago
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Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.


We are seeking a skilled SRE Engineer to design, implement, and manage robust observability solutions across our cloud infrastructure and applications. The ideal candidate will have hands-on experience with Prometheus, Grafana, Cloud Monitoring, and OpenTelemetry, along with exposure to SolarWinds You should be comfortable working with metrics, logs, and traces, and be able to correlate telemetry data to proactively detect, diagnose, and resolve performance issues.
Key Responsibilities:
  • Design and maintain observability pipelines using OpenTelemetry/ Prometheus and Grafana.
  • Build dashboards and alerts to monitor system health, application performance, and business KPIs.
  • Integrate observability solutions with Google Cloud Platform services and SolarWinds.
  • Correlate logs, metrics, and traces to troubleshoot incidents and reduce MTTR.
  • Collaborate with SREs, DevOps, and development teams to improve end-to-end system observability.
  • Implement best practices for telemetry data collection, enrichment, storage, and visualization.
Requirements:
  • Strong experience with Prometheus and Grafana for monitoring and alerting.
  • Proficiency in OpenTelemetry for instrumenting distributed systems.
  • Working knowledge of observability tools in Google Cloud (e.g., Cloud Monitoring, Logging, Trace).
  • Exposure to SolarWinds for network and infrastructure monitoring.
  • Solid understanding of telemetry data types: metrics, logs, and traces.
  • Ability to correlate and analyze multi-source observability data.
  • Scripting skills (Python, Bash) and familiarity with Infrastructure-as-Code is a plus.
Preferred Qualifications:
  • Experience in Site Reliability Engineering or Platform Engineering roles.
  • Knowledge of SLIs/SLOs and performance benchmarking.
  • Experience with APM tools (e.g., Datadog, New Relic) is a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VXI Global Solutions

About VXI Global Solutions

About VXI Global Solutions

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean.

VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.

For more information, visit www.vxi.com.

Contact Us: marketing@vxi.com

Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Los Angeles, California
Year Founded
Unknown
Website
vxi.com
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