Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking an experienced Sr. Web Program Manager to lead the planning, execution, and continuous optimization of strategic initiatives across our global web experience portfolio. This role serves as the connective point between Marketing, Product Marketing, Content, SEO, UX, Analytics, Engineering, and IT teams to ensure complex web programs are delivered efficiently, aligned to business objectives, and drive measurable outcomes for customers, prospects, and the business.

The Sr. Web Program Manager will oversee high-impact initiatives including website redesigns, AI search visibility and discoverability programs, global campaign launches, homepage and navigation transformations, platform enhancements, and site modernization efforts. This role plays a critical part in reducing execution risk across strategic web initiatives by improving cross-functional coordination, increasing visibility into priorities and dependencies, and ensuring stakeholders remain aligned from planning through launch and optimization.

What You'll Do

• Lead end-to-end delivery of strategic web programs from planning and intake through launch, measurement, optimization, and ongoing program evolution.
• Develop and manage integrated roadmaps, project plans, milestones, dependencies, launch schedules, and governance processes across multiple concurrent initiatives.
• Partner with stakeholders to define objectives, scope, priorities, success metrics, and expected business outcomes, ensuring alignment with organizational goals.
• Coordinate efforts across Web, Campaigns, Product Marketing, Content, SEO, UX, Analytics, Engineering, IT, Legal, and Operations teams to drive successful execution.
• Proactively identify and manage cross-functional dependencies, risks, resource constraints, and competing priorities while removing barriers that could impact delivery timelines or business outcomes.
• Establish clear governance, intake, prioritization, and stakeholder review processes that improve execution efficiency and reduce delays across teams.
• Facilitate stakeholder reviews, decision-making processes, executive communications, and launch readiness activities to ensure alignment and accountability.
• Apply Agile principles and frameworks to improve program execution, delivery predictability, team effectiveness, and operational efficiency.
• Partner closely with product owners, Scrum Masters, developers, designers, and business stakeholders to align priorities, support release planning, and drive continuous improvement.
• Establish scalable processes, workflows, and operating models that streamline execution and support long-term web program success.
• Create executive visibility into program health, milestones, risks, dependencies, and business impact through regular reporting and stakeholder communications.
• Define and track KPIs, program health metrics, business impact, and ROI to measure success and demonstrate value.
• Drive adoption of web governance, accessibility, SEO, performance, and user experience best practices across strategic web initiatives.
• Develop executive-level reporting and dashboards that provide visibility into roadmap progress, milestones, risks, outcomes, and opportunities.
• Leverage analytics, user behavior insights, and performance data to identify optimization opportunities, measure impact, and drive continuous improvement across web experiences and programs.

Required Qualifications

• 7+ years of web program management, digital program management, web operations, or related experience leading complex cross-functional initiatives.
• Proven experience leading complex, cross-functional web, digital marketing, or technology programs from strategy through execution.
• Strong understanding of Agile methodologies, Scrum practices, and program governance frameworks.
• Experience managing corporate websites, digital experience programs, website redesigns, or web transformation initiatives.
• Experience leading complex programs involving multiple stakeholder groups, interdependent workstreams, and organizational change initiatives.
• Experience managing multiple concurrent programs and influencing stakeholders across diverse functions and organizational levels.
• Demonstrated expertise in roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communications.
• Familiarity with web technologies, content management systems, digital marketing operations, and website optimization practices.
• Experience using Agile and project management tools such as Jira, Asana, Monday.com, Confluence, or similar platforms.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.

Preferred Qualifications

• Experience supporting enterprise SaaS or technology company websites.
• Knowledge of SEO, web analytics, digital marketing, conversion optimization, accessibility, and customer experience best practices.
• Experience working with CMS platforms such as WordPress, Adobe Experience Manager, Contentful, or similar technologies.
• Familiarity with analytics and optimization platforms such as Google Analytics, Adobe Analytics, Looker, Tableau, ContentSquare, Optimizely, or related tools.
• PMP, Agile, Scrum, SAFe, or related certifications.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$120,800.00 - $212,400.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.