Job Description

The Senior VIP Travel Consultant will provide expert concierge services and handle all travel arrangements professionally and with excellent customer service to our clients. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail. Both company policies and standards apply as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem-solving skills. Mentor less experienced team members and new employees.

Work Location & Hours

• Hybrid work schedule
• First month training Monday through Thursday at the Dedicated Client’s Houston Office, Friday training virtual
• Post training, hybrid with remote work typical and onsite occasional for board meetings and special projects.
• Specific daily start/end times will be confirmed with the selected candidate.

Areas of Accountability

• Ensures service delivery and customer satisfaction
• Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail
• Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications
  • Ensures data quality standards are met including reporting elements and traveler profile information
  • Follows best practices for booking and issuing tickets
  • Includes all reservation elements including seat assignments and special requests such as:
• In-flight meals or dietary needs
• Restaurant reservations
• Car preferences or secure transportation
• Hotel accommodation and other arrangements
  • Provides advice and consultation to clients for international documentation
  • Review all emails and bookings completed by the after-hours travel team to ensure accuracy and completeness.
  • Address updates, corrections, or follow-up actions required from overnight activity.
  • Communicate changes and confirmations to executive assistants in a timely, concise manner.
  • Reconfirm all bookings (air, hotel, ground transport, meeting spaces) 24–48 hours in advance.
  • Monitor and communicate external factors such as weather, global events, or strikes that may impact travel.
  • Rebook missed or delayed flights promptly, leveraging resources to minimize disruption.
  • Track and secure airline upgrades, loyalty perks, and flexible check-in/check-out options.
  • Distribute and manage the Daily Traveler Executive Report.

• Apply industry and company tools and technologies
  • Master’s proprietary and third-party technologies required to perform job functions
  • Demonstrates proficiency of applications including telephony and computer skills
  • Exhibits industry expertise and international reservation skills
  • Knowledge of marine, energy and offshore client requirements
  • Understands requirements of marine and offshore, published, and contract faring

• Balances efficiency and effectiveness
  • Works efficiently to provide prompt service and to meet productivity standards
  • Responsible for managing incoming calls and emails within service level expectations
  • Ensure tickets and informational requests are provided in a timely manner
  • Maintains queues and follow-up on client requests
  • Helps team members with overflow work and tasks
  • Making suggestions for process improvement
  • Takes the initiative to solve problems and reports solutions to management
  • Proactiveness in providing all possible travel solutions.

• Supports company objectives, products, technologies, and initiatives
  • Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
  • Demonstrate teamwork and aids co-workers and management
  • Volunteers for departmental projects or company initiatives
  • Maintains rapport and works professionally with suppliers, vendors, and third-party companies
  • Take steps to avoid debit memos and errors
  • Embraces technology initiatives

Executive Communication

• Provide pre-trip summaries to the executive admin as needed that include (but not limited to):

• Hotel amenities
• Visa requirements

Additional Responsibilities

• Handle all matters with confidentiality and discretion.
• Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation.
• Stay current on travel industry trends, loyalty program updates, and regional travel advisories.
• Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards.
• Employ creative, critical thinking to resolve complex travel scenarios efficiently.
• Any other administrative duties as assigned by the client.

Knowledge and Skills Required:

• Must have 5+ years of experience - Hours – Monday thru Friday – Flexible hours, 7:00am CST – 4:00pm CST, 7:30am CST – 4:30pm CST or 8:00am – 5:00pm CST
• Excellent communication and interpersonal skills
• Able to build strong client relationships
• Overall understanding of technology platforms, GDS functions, Sabre (must have 5+ years), and Microsoft applications
• Able to work in cross-functional teams
• Strong knowledge of international reservations, geographies, faring and routings
• Consultative service skills and problem-solving abilities
• Expertise in marine, corporate and energy travel industry
• Capable of sharing knowledge and mentoring others
• Shows initiative by looking for opportunities to improve processes and making suggestions
• Supportive of management and company objectives

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