Job Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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We're looking for a Sr Value Engineer to join our fast-growing Customer Success team at MANTL. In this role, you'll lead meaningful work to listen and learn from our credit union partners, and co-create joint value plans that maximize the impact they achieve from their partnership with MANTL — measured by direct ROI, reduced back-office toil, increased branch efficiency, and stronger experiences for MSRs, lending officers, and member-facing staff. Ultimately, your work will drive deeper adoption of MANTL solutions within each credit union, improve partner health, and surface expansion opportunities that help our customers better serve their members.

You'll bring a strong credit union or broader financial services background, sharing experience and perspective that allows you to lead with deep empathy and understanding — and to carry the voice of the credit union into every corner of MANTL.

You'll quickly grasp each credit union's strategic objectives — whether that's accelerating member growth, expanding share of wallet, improving operational efficiency, or competing more effectively with larger FIs and fintechs — and consult on best-practice onboarding, implementation, adoption, change management, and engagement approaches to achieve measurable, value-based results.

Key Responsibilities & Duties

• Consult with credit union partners on industry best practices — guiding them through technology adoption, change management, and operational transformation while honoring their member-first service models and principles

• Develop success criteria tailored to each credit union's strategic goals — examples include share and deposit growth, new member acquisition, increased back-office automation, reduced manual effort per application, and improved funding rates

• Partner with our Service Delivery/Implementation and Account Management teams to build credit union scorecards that track value realization over time

• Serve as the voice of the credit union across MANTL, partnering closely with Product, Engineering, and GTM teams to ensure their unique needs are represented in everything we build and bring to market

• Create a best-practice playbook for operationally launching MANTL's omnichannel platform within a credit union, including a checklist of processes that will require updating across digital, branch, and back-office operations

• Develop training plans and enablement resources for frontline, lending, and back-office staff to drive confident adoption from day one

• Partner with Product Marketing to develop case studies, whitepapers, and thought leadership that resonate with credit union audiences and can be leveraged by Sales, Marketing, and Account Management teams

• Represent MANTL at key industry events (CUNA GAC, league conferences, CUSO gatherings, etc.), building relationships and surfacing emerging trends to inform our roadmap and go-to-market strategy

Qualifications

• 5+ years of experience working within credit unions, with a deep understanding of their operating model, member service expectations, and multi-channel member engagement across digital and in-branch experiences

• Hands-on experience supporting the rollout or adoption of a new technology platform at a credit union — ideally an account opening, digital banking, or member-facing solution spanning both in-branch and online channels — including the change management and process redesign required to drive successful adoption

• Strong consultative mindset, with the ability to align technology solutions to a credit union's strategic objectives — member growth, share and deposit growth, operational efficiency, and digital transformation

• Familiarity with credit union back-office operations (account opening workflows, funding processes, core integrations) and working knowledge of relevant compliance considerations such as KYC, BSA/AML, and fraud prevention

• Demonstrated ability to build trusted relationships and communicate effectively with credit union stakeholders at every level — from C-suite and volunteer boards to MSRs, lending officers, and operations staff

• Experience collaborating cross-functionally across Product, Engineering, Sales, Marketing, and Operations teams to advocate for customer needs and drive measurable outcomes

• Strong analytical and problem-solving skills, with the ability to translate member and operational data into actionable insights, plus the organizational chops to manage multiple credit union engagements in a fast-paced fintech environment

• Excellent written, verbal, and presentation communication skills, with high initiative and the ability to work independently while keeping internal and external stakeholders aligned

Work Environment

• Ability to travel periodically for customer meetings, industry events, and internal collaboration sessions, as needed

• Ability to work effectively in a collaborative, fast-paced, and customer-focused environment

The salary range for this position is: $135,000 - $150,000

Cool Things to Know

Not Just Any Company Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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