Job Description

The Senior User Research Analyst is responsible for unearthing customer insights in order to guide the experience. The Senior User Research Analyst provides actionable and meaningful data-driven insights that represent the voice of multiple users. You collaborate across development, design, and marketing teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals.

Essential Functions

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Design and conduct research on various projects ranging from exploratory research to concept validation.
• Collaborate effectively with interaction and visual designers within the Experience Design team to deliver formative and summative research in cadence with the team’s design process.
• Work on cross-functional product teams, partnering closely with designers, product managers, developers, and other stakeholders.
• Create research strategies, coordinate participant recruitment, and facilitate usability studies.
• Work directly with research participants.
• Generate insights that influence product strategy, feature design, and prioritization.
• Inspire stakeholders with creative and compelling presentation of your findings and insights.
• Plan, prioritize and manage research projects and serve as liaison with stakeholders.

Required Experience:
6+ years related work experience.
Related Bachelor's degree

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $92,100 - $149,600

Typical Annualized Hiring Range: $92,100 - $115,100

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.