Job Description

We’re hiring a Senior Product Designer II (L9) to support the design team for Coach, a core global platform where restaurant general managers keep track of critical tasks, deployment charts, action plans related to their restaurant, in coordination with brand partners.

This is a high-impact senior IC role responsible for shaping experience strategy and execution across a complex operational system that must scale across brands, markets, and regulatory contexts. You’ll work with autonomy, partner deeply with Product and Engineering, and drive clarity through ambiguity—while remaining hands-on in design delivery.

This role is ideal for a designer who thrives in systems-heavy, data-rich environments, can independently frame and solve complex problems, and influences outcomes across multiple teams—without needing portfolio-wide or executive-level ownership.

As a Senior Product Designer II (L9), you will:

• Co-lead experience strategy and design execution supporting our Coach platform across multiple initiatives and workstreams, from discovery through delivery

• Independently frame complex, ambiguous problems involving data models, workflows, permissions, and global operational constraints

• Design scalable, system-aware solutions that balance usability, flexibility, and technical feasibility across brands and regions

• Partner deeply with Product, Engineering, Data, and Operations to align on priorities, tradeoffs, and delivery plans

• Translate business and operational needs into clear experience direction, interaction models, and end-to-end flows

• Influence design quality and decision-making across adjacent teams through critique, collaboration, and shared patterns

• Contribute to the evolution of shared frameworks, interaction models, or system patterns where gaps exist

• Communicate design rationale clearly to technical and non-technical audiences, adapting your narrative to context and stakes

• This role operates with minimal supervision and is reviewed primarily at strategic checkpoints—not for day-to-day direction.

• 5+ years of experience in product, UX, or systems design (or equivalent practical experience)

• Proven track record of leading complex design initiatives independently in a product environment

• Strong experience designing data-heavy, workflow-driven, or operational tools

• Demonstrated ability to partner effectively with Product and Engineering on complex systems

• Excellent communication skills—able to articulate strategy, tradeoffs, and rationale with clarity

Preferred Qualifications

• Experience designing platforms used across multiple markets, brands, or user roles

• Comfort working within or evolving design systems and shared interaction models

• Experience facilitating workshops, critiques, or discovery sessions to drive alignment

• Familiarity with enterprise or operational domains (e.g., content management, commerce tooling, admin platforms)