Job Description

We’re looking for a Senior UX Designer I (L8) to lead experience design for the Routine Management System (RMS) within Byte Coach — a critical platform that translates operational standards into daily restaurant execution.

This role owns design direction across a complex, multi-surface product area, shaping how routines are authored, managed, and experienced at scale. You will work independently to frame problems, align cross-functional partners, and deliver scalable, high-quality solutions that improve usability, adoption, and operational clarity.

This is not a production-only role — you are expected to define experience direction, resolve ambiguity, and influence decisions across product and engineering within your domain.

About Byte by Yum!

Byte by Yum! is building the intelligent operating system for restaurants — powering digital ordering, operations, and team performance across KFC, Taco Bell, Pizza Hut, and Habit Burger.

Byte Coach is our operations and performance platform, helping restaurant teams execute consistently, improve performance, and deliver better customer outcomes. Within Coach, the Routine Management System (RMS) serves as the foundation for defining and scaling operational routines across global markets.

• Lead end-to-end design for RMS product areas, from discovery through delivery, across multiple workstreams

• Define and evolve experience direction for complex workflows (e.g., routine authoring, configuration, execution)

• Translate highly structured, operational logic into intuitive, usable systems for both corporate users and restaurant teams

• Partner closely with Product, Engineering, and Research to align on priorities, scope, and success metrics

• Reframe ambiguous or poorly defined problems into clear design opportunities

• Drive consistency and scalability through contribution to shared patterns, frameworks, and systems

• Facilitate cross-functional alignment through workshops, critiques, and clear storytelling

• Identify gaps in current product or process and introduce improved approaches, tools, or interaction models

• Influence design and product decisions across teams through strong rationale, user insight, and business context

• 5+ years of product design experience in complex, system-driven environments

• Proven ability to lead design for a product area or set of features independently

• Strong experience solving ambiguous, multi-stakeholder problems with no clear precedent

• Demonstrated ability to connect design decisions to user needs and business outcomes

• Experience collaborating deeply with Product and Engineering to ship end-to-end solutions

• Strong communication skills with the ability to influence cross-functional partners

Preferred Qualifications

• Experience designing for operational, enterprise, or workflow-heavy systems (e.g., SaaS, logistics, compliance tools)

• Familiarity with systems involving roles, permissions, configurations, or rule-based logic

• Experience contributing to or evolving design systems and scalable UX patterns

• Track record of improving product quality through new frameworks, interaction models, or process improvements

• Experience working on products that balance global standardization with local flexibility