Job Description

The Sr. UX Content Designer will report to the Sr. Manager, Digital Design Health & Benefits in the Health & Benefits Product Design organization. This role is responsible for improving how users understand and interact with complex workflows through effective research, content and collaboration. This role will play a key role in shaping clear, user-centered experiences across digital products.

In addition to content design, this role will support and help drive user research efforts to better understand user needs, validate product decisions, and identify opportunities for improvement. This individual will work closely with Product Designers, Product Managers, and Engineers to ensure experiences are intuitive, accessible, and aligned with user expectations.

Duties & Responsibilities:

• User Research & Insights
  • Support and help lead user research activities, including usability testing, interviews, and surveys
  • Develop test plans, scripts, and research materials
  • Synthesize findings into clear, actionable insights that inform product and design decisions
  • Partner with Product and Design to integrate research into the product development lifecycle
• Accessibility & Inclusive Design
  • Advocate for and apply accessibility best practices across product experiences
  • Ensure content and UX patterns meet accessibility standards and support inclusive user needs
  • Partner with Design and Engineering to proactively identify and address accessibility gaps
  • Help embed accessibility into design and content processes from the start
• Content Design & UX Writing
  • Create clear, concise, and user-centered content across digital experiences (web, mobile, responsive)
  • Write for key user journeys such as onboarding, account setup, decision-making flows, error states, and contextual help
  • Apply and evolve voice, tone, and accessibility standards
  • Ensure content supports user comprehension, confidence, and task completion
• Discovery & Collaboration
  • Contribute to discovery efforts through workshops, journey mapping, and applying user-centered design practices
  • Collaborate cross-functionally with Product, Design, Engineering, and stakeholders
  • Advocate for user needs and clarity throughout the product lifecycle
• Design Contribution
  • Contribute to scalable content patterns within the design system
  • Help define and document standards for clarity, usability, and accessibility across components and user flows
  • Assist in expanding the content system by establishing best practices for UI text, error states, and other reusable patterns
  • Support consistency and alignment across products and teams

Qualifications

Education & Experience:

Minimum required:

• 4-7 years of experience in UX research, UX writing, content design, UX Design, or related roles required
• Bachelor’s degree in Communications, Human-Centered Design, Psychology, Cognitive Science, Journalism, or equivalent combination of education, experience and training required
• Experience supporting or conducting user research and applying insights to product decisions
• Experience writing content for digital products across web and/or mobile platforms

Skills & Abilities:

• Strong ability to translate complex concepts into clear, user-friendly language
• Experience with usability testing and research synthesis
• Understanding of accessibility standards and inclusive design principles
• Familiarity with research and analytics tools (e.g., FullStory, survey tools, usability platforms)
• Strong collaboration and communication skills.
• Proven ability to present clearly and confidently to diverse audiences across all levels of the organization
• Ability to manage multiple priorities in a fast-paced environment