Job Description

Symetra is seeking an experienced and people‑focused Senior Unit Manager to lead a team supporting new business billing activities within our Workforce Benefits organization.

About the role

In this role, you will lead and develop a team responsible for setting up and delivering accurate, timely billing for new Workforce Benefits customers. You’ll oversee daily operations, partner across departments, and help prepare the team for future systems and process changes—all while delivering a positive customer experience.

You will play a key role in building team capability, improving operational efficiency, and supporting service excellence during a critical phase of the customer lifecycle.

What You Will Do

• Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities
• Set clear performance expectations and ensure accountability for quality, service, and productivity
• Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation
• Ensure work is completed accurately and on time in alignment with service and quality standards
• Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues
• Support resolution of customer or partner questions during the billing setup process
• Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency
• Lead training and skill development efforts, including preparation for new systems or operational changes
• Handle escalated employee, customer, or process‑related issues as needed
• Maintain working knowledge of Workforce Benefits products and billing processes
• Communicate team, department, and company goals to promote alignment and engagement

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

"Everyone that works here wants to be here and enjoys their job here. We work as a team and are definitely swift to serve our customers as well as EE's!!" - Julie M., Regional Manager

“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program

Qualifications

Who You Are

• High school diploma required; college degree preferred
• 3+ years of experience in a leadership or people‑management role
• Proven ability to lead, motivate, and develop teams
• Strong problem‑solving and decision‑making skills
• Ability to work independently while collaborating across teams
• Clear, professional communication and relationship‑building skills
• Experience in employee benefits, insurance, or financial services is a plus—but not required
• Organized, service‑oriented, and comfortable managing deadlines
• Willingness to travel occasionally for training or business needs.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered