Job Description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Lead UX design initiatives within ServiceNow by integrating user-centered design practices across the full development lifecycle. Conduct user research and translate insights into intuitive user flows, wireframes, and prototypes while collaborating closely with product managers, engineers, and stakeholders to align with business goals. Develop and maintain scalable design systems, advocate for accessibility and inclusive design, and drive continuous improvement through feedback and analytics. Facilitate workshops, present design strategies to leadership, and mentor teams to promote a strong culture of UX excellence, all while adhering to Agile methodologies and ServiceNow best practices.

Key Responsibilities

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
• Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
• Iterate on designs based on user feedback, analytics, and testing results
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices. #LI_DNI

Required Qualifications

• Bachelor's degree or equivalent work experience, preferably in Human-Computer Interaction design, Computer Science or related field.
• 5-7 years of required work experience.
• 3+ years experience in UX design, UX engineering or a related field, with a track record of implementing user-centered design in technology projects. (doesn’t have to have been on ServiceNow).

Preferred Qualifications

• Proficiency in industry-standard UX tools. (i.e. Figma, Sketch, Adobe XD, Axure)
• Proficiency in front-end technologies (HTML 5, CSS3, Javascript, Angular framework used by Servicenow).
• Deep understanding of user-centered design principles and methodologies.
• Knowledge of information architecture, interaction design and visual design best practices.
• Experience working in Agile and cross-functional teams and able to thrive in fast-paced environment.
• Excellent communication and documentation skills.

Base Pay Salary

The estimated base salary for this role is $93,400 - $128,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full time

Exempt

Technology

TECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.