Position: Sr Training Specialist

Location: Onsite/Toronto – Travel in
Ontario Required

Job ID#: RQ10318

Duration: 18 Months

Position
Overview

The Senior
Training Specialist is responsible for delivering instruction and training,
interactive demonstrations, and e-learning to staff at twenty‑two (22) CACCs,
9,000+ Paramedics, and other required Ministry stakeholders including ORNGE
across the province. Training will follow established program content and
methodologies on the Public Safety Radio System (PSRN) for land and air
ambulance services. The role also supports provincial project testing and
contributes to the development and quality assurance of all training materials.

Key
Responsibilities

Training
Delivery

• 
  Deliver instruction and training, interactive
  demonstration and/or e-learning to staff at twenty‑two (22) CACCs, 9000+
  Paramedics and other required Ministry Stakeholders including ORNGE,
  across the province within established training program content and
  methodology on the Public Safety Radio System (PSRN) for land and air
  ambulance services.
• 
  Provide application and product training to both
  technical and non‑technical users.
• 
  Provides supervision, hands‑on instruction and
  training, and interactive demonstration.
• 
  Evaluates and documents individual
  participant/student performance; provides feedback and recommends further
  training if necessary.
• 
  Administers and grades variable written and/or
  practical examinations and certifications.

Training
Materials & Documentation

• 
  Document and deliver training documentation and
  overall PSRN Training Strategies, including but not limited to training
  plans for each CACC, taking into consideration the unique aspects and
  needs of each centre.
• 
  Assist in the development, design and ensuring
  quality of all training material related to the project.
• 
  Provide recommendations for training tools as
  required.
• 
  Create final training materials by integrating
  EHPMDB future state processes with vendor training material.
• 
  Provide input, document requirements and support
  the design and delivery of training programs.

Project
Coordination & Reporting

• 
  Support project testing provincially as required
  (e.g., network coverage testing and/or console‑to‑site testing).
• 
  Work closely with the Training Lead to ensure
  project activities and timelines are met and effectively communicated to
  appropriate audiences.
• 
  Report progress against the Training Plan to the
  Training Lead.
• 
  Provide progress reports to PSRN Project Training
  Lead and management; identify and recommend the need for
  additional/remedial training.

Collaboration
& Stakeholder Engagement

• 
  Work alongside Ministry of Health representatives
  to ensure EHPMDB processes are incorporated into the training materials
  while ensuring quality of all training communication material related to
  the project.
• 
  Provides group leadership, supervision and
  technical and non‑technical direction to students, CACC/ACS Paramedic
  Service and ORNG resource staff by scheduling work assignments, clarifying
  and interpreting established practices, and providing technical advice
  while ensuring that programming timelines are met.
• 
  Acts as a province‑wide resource regarding the
  development and delivery of PSRN training and testing programs.
• 
  Participates on committees and other task groups as
  part of the PSRN technology training and testing.

Experience
Requirements

• 
  5+ years of experience as Trainer.
• 
  Experience creating and managing training project
  plan/schedules.
• 
  Experience delivering training material to both
  technical and non‑technical users.
• 
  Experience with Public Safety equipment systems
  such as the Public Safety Radio Network.

Skills and
Qualifications

Training
Experience (40%)

• 
  Experience developing and delivering a
  province/nation‑wide training strategy and rollout plan for an operational
  and First Responder environment.
• 
  5+ years of experience as Trainer, preferably in
  OPS or Land Ambulance Dispatch Centers or Paramedic Services.
• 
  Experience delivering training material to both
  technical and non‑technical users.
• 
  Experience creating training material or user
  documentation, preferably in OPS or Healthcare sector.
• 
  Experience creating and managing training project
  plan/schedules.
• 
  Demonstrated ability to plan and manage a complex
  province‑wide schedule.
• 
  Experience working on the PSRN project.

Technical
Experience (35%)

• 
  Demonstrated experience with Public Safety
  equipment systems such as Public Safety Radio Network.
• 
  Demonstrated experience with telecom and dispatch
  systems.

Analytical
and Communication Skills / General Skills (20%)

• 
  Experience in the development, design and delivery
  of training material for both technical and non‑technical users.
• 
  Knowledge and experience in delivering training on
  specified packages and platforms.
• 
  Knowledge of Radio/Telephone systems, GIS, spatial
  concepts (geographic orientation and mapping), Automated Vehicle Locator.
• 
  Strong problem‑solving, analytical, and
  organizational skills.
• 
  Exceptional verbal and written communication,
  presentation, and interpersonal skills.
• 
  Ability to clearly articulate messages to audiences
  from entry‑level to senior executives.
• 
  Team player with a track record of meeting
  deadlines.
• 
  Minimum valid driver’s license class G (or
  equivalent) and ability to travel frequently and for extended periods
  within Ontario.
• 
  Demonstrated experience working with a large
  project team.

Industry
Experience (5%)

• 
  Experience delivering training related to 24x7
  critical environments and operations.
• 
  Experience with the land ambulance sector and its
  stakeholders (asset).
• 
  Knowledge of Public Safety including Police,
  Ambulance, and Fire.
• 
  Knowledge of Emergency Health Services or
  Healthcare Sector (asset).

Travel
Requirements

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