Most of the senior trainer's daily work would be focused on training execution, training materials development and omni consumer experience improvement. Besides, the senior trainer should be able to deal with LMS. Candidates should also be capable of communication, planning and evaluation.
40% Training Execution & Training materials Development：
Training delivery, including brand knowledge, product and service content etc. Plan, execute and track onboarding training Develop internal courses and delivery, selling/service skills training etc. Leverage training materials from global including localization and development Update training materials regularly according to business needs.
20% Omni Consumer Experience:
Fully support on UGG UNIVERSE, measure and improve service performance using existing resources Provide regular on-site coaching to shape service behavior, make training skills/content on the earth Lead VOC program and achieve annual goal Being the coordinator of Ecom channel training program, support to improve online service quality
20% LMS:
Familiar with all existing functions on the E-learning platform Lead new function development program to encourage retail staff learning In charge of LMS system maintenance and support new function development to improve management efficiency
10% Planning, Evaluation and others ：
Make yearly and monthly training calendar according to the yearly training plan Collect and evaluate training feedback, track and reinforce kinds of training results Monitor employee training completion status and make employee training archive Other business-related training program supporting (Talent Review etc.)
10% Communication and Coordination：
Communicate with different departments and facilitate training preparation, like training venue and administration Good teamwork with training, ops and retail team, support on retail operation if necessary Communicate with retail stores and AM smoothly. Regular store visits and provide constructive feedback
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®.
We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
