Job Description

Job Summary

• Senior ServiceNow Technical Architect responsible for end‑to‑end platform architecture, solution governance, enterprise integrations, and technical leadership across large-scale, multi‑module implementations.

Key Responsibilities

• Define overall ServiceNow architecture, solution design and technical roadmap
• Establish and enforce platform governance, design standards and best practices
• Lead multi‑module enterprise implementations, migrations and upgrades
• Perform architectural reviews, risk analysis, and performance optimisation
• Design enterprise‑grade integrations, system landscapes and data flows
• Act as final technical escalation point for complex issues
• Engage with senior stakeholders, lead solution workshops and pre‑sales technical discussions

Skill Requirements

• Proven experience across multiple modules including ITSM, ITOM, CSM, HRSD, SPM/ITBM, SecOps, ESM, Service Portal / Employee Center
• Strong knowledge of ServiceNow platform architecture, CMDB, CSDM and enterprise patterns
• Expertise in integration architecture using REST, SOAP, IntegrationHub, iPaaS
• Experience in upgrade strategy, instance strategy, data migration and scalability planning
• Strong understanding of ITIL, enterprise architecture principles and Agile delivery

Other Requirements

• Mandatory: Certified System Administrator (CSA)
• Mandatory: Certified Application Developer (CAD)
• Mandatory: Minimum 4 Certified Implementation Specialist (CIS)
• Mandatory: ServiceNow Certified Technical Architect (CTA)
• ITIL Certification – Preferred