Sr. Technician
Working under general supervision of the Team Leader, Depot, relying on experience and judgement to plan and accomplish goals, the Senior Technician is responsible for upgrading, configuring, testing, troubleshooting and repairing computer equipment with an emphasis on a specific area of expertise. The Senior Technician is responsible for all aspects of improving team technical skills and performance. This position will provide training for their specific area of expertise to other technicians. This position will serve as the principle technical advisor for a specific area of expertise. This position will conduct briefings and participate in technical and managerial meetings concerning both general operations and specific issues.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
· Upgrades, configures, tests, troubleshoots and repairs computer systems, including servers with an emphasis on a specific area of expertise. Installs operating systems and other applications.
· Technical support of other technicians.
· Uses their advance knowledge to help prepare other technicians to gain new knowledge so that they may perform their duties more efficiently. Helps to prepare technicians to achieve industry certifications.
USD $25.00/Hr.
USD $31.49/Hr.
· Operating knowledge of Microsoft Windows, Linux and Apple operating systems.
· Ability to read basic schematics.
· Ability to follow instructions.
· Must meet all vendor training and certification requirements within their specific area of expertise.
· Has a goal of maintaining the department quality numbers as well as maintaining a minimal level of backlog.
· Ability to increase the overall productivity of the department.
· Articulate with ability to express oneself clearly and professionally in written and oral communication
· Ability to work independently is a very important part of this job.
· Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.
Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.
Our Values
Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.
Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.
Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.
Integrity: We are honest and direct in all of our dealings. Honor above all else!
Connection has been recognized with several accolades that reflect our commitment to those shared values, including:
• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.
• Named “America’s Best-in-State Employers” three times by Forbes.
• Recognized in the “Top 100 Technology Companies” by Businessweek.
