Job Description

The Role: As the Technical Service Specialist, reporting to the Director - Technical Services, you will support the commercial and technical teams by applying foundational subject matter knowledge to customer needs, product performance questions, and application-related activities. You will assist with technical evaluations, laboratory and field support, product troubleshooting, and preparation of technical information that helps drive customer success and profitable growth. You will develop an understanding of assigned products, applications, and market requirements and uses that knowledge to support internal teams and customers with timely, practical, and data-based solutions.

How You Will Make an Impact:

• Support commercial and technical teams by providing product, application, and customer support for existing products and new opportunities
• Assist with customer-related technical questions, product performance reviews, and application troubleshooting
  • Support test planning, sample preparation, laboratory coordination, and documentation of results for customer and internal projects
  • Help translate technical findings into clear summaries, recommendations, and value statements for internal and external use
• As part of the global cross functional team, identify, qualify and quantify (unmet) market or customer needs, convert those into R&D objectives, define related test methods and ensuring timely commercialization
• Development of quantified value propositions for the existing and new products
• Prepare and maintain technical materials such as product information, presentations, test summaries, and training content to support customer and commercial activities
• Follow and promote safe work practices in laboratory, plant, and customer environments while adhering to quality and compliance requirements
• Build knowledge of relevant industry standards, customer processes, and regulatory considerations affecting assigned products and applications
• Collaborate with cross-functional teams to support customer trials, product launches, issue resolution, and continuous improvement initiatives
• Maintain accurate technical records, testing documentation, and product information to support effective knowledge sharing and business continuity

Creating Extraordinary Starts With:

• Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or a related technical field
• Minimum 3 years of relevant technical, laboratory, product support, or application experience in specialty chemicals, oilfield, or related industrial markets

What We Value:

We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centers around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or region, but may include:

• Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
• Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services
• Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!

Essential Solutions with Extraordinary Results

SI Group is a global leader in the innovative technology of performance additives, process solutions, active pharmaceutical ingredients, and chemical intermediates. Our solutions are essential to many diverse industries and applications, creating extraordinary results. We drive value by enhancing the quality, performance, and durability of countless items we use every day.

We are on a journey to captivate our customers at every level. Whether that means expanding our capabilities, global reach, or providing new innovations and technologies that create value. Our approach is customized to exceed customer needs and deliver superior performance.