Job Description

• Location: Amsterdam, Netherlands
• Work arrangement: Hybrid — initially 3 days per week in the Amsterdam office
• Salary package: €90,000 – €120,000 base salary + 10% bonus
• About the Role
• We are looking for an experienced Senior Technical Service Manager to lead and develop our EMEA Technical Service organisation.
• This is a senior leadership role combining people leadership, technical expertise, and operational excellence. You will lead a team of Technical Service Managers across Europe, with overall responsibility for approximately 30 people.
• You will play a key role in strengthening the team's culture, developing leadership capability, and ensuring that our technical service organisation delivers an excellent experience to customers, dealers, and distributors.
• The ideal candidate will be a confident people leader with technical depth and credibility to engage comfortably with engineers, technical teams, and senior stakeholders. What You'll Do What We're Looking For
• We are looking for a leader who combines technical credibility with strong people leadership.Essential experience We would also value experience in: The Person We're Looking For
• Attitude matters.
• We're looking for someone who is proactive, entrepreneurial, and comfortable taking ownership. You should be someone who enjoys solving problems, developing people, and improving the way things are done.
• You don't need to tick every single box from day one. What's particularly important is that you have the leadership maturity, technical credibility, resilience, and mindset to succeed in a senior regional role.
• You'll need to be comfortable operating in a fast-paced environment, navigating ambiguity, and making decisions with sometimes incomplete information.
• Most importantly, you'll be a leader who can connect with people at all levels — from engineers and service managers to customers and senior leadership. Location & Travel
• The position is based in Amsterdam, Netherlands.
• Initially, we expect the successful candidate to work from the Amsterdam office approximately 3 days per week. This is particularly important during the initial period, as the role will have a strong focus on strengthening team culture, visibility, and engagement.
• Once established in the role, there may be flexibility around the office requirement depending on business and team needs.
• Approximately 10% travel should be expected, primarily for B2B customer meetings, technical discussions, and industry events. What We Offer About the Opportunity
• You will join a global organisation operating in a technically complex, international environment, with responsibility for a key regional Technical Service function.
• This is an opportunity to take a significant leadership role within the EMEA Service organisation, working with teams and stakeholders across Europe and globally.
• If you're an experienced technical service leader who enjoys developing people, solving complex problems, and driving meaningful operational change, we'd love to hear from you.
• Lead, coach, and develop a team of 5 Technical Service Managers, supporting a wider organisation of approximately 30 people.
• Build a high-performing, engaged, and accountable service organisation across EMEA.
• Develop leadership capability within the Technical Service Management team.
• Drive the day-to-day performance of the EMEA Technical Service function.
• Establish and monitor KPIs to measure service quality, operational effectiveness, and team performance.
• Analyse service performance and operational trends to identify opportunities for improvement.
• Lead continuous improvement initiatives across service processes, customer communication, case management, and product returns.
• Manage and resolve complex and highly escalated customer, dealer, and distributor issues.
• Work closely with Engineering, Product, Quality, Sales, and other internal teams to resolve product-related issues.
• Oversee technical communications, service bulletins, field actions, and other technical documentation.
• Support the development and implementation of regional service strategies.
• Manage departmental budgets and ensure resources are allocated effectively.
• Represent the EMEA Technical Service organisation in regional and global projects.
• Build strong relationships with internal and external stakeholders and influence decisions at different levels of the organisation.
• Travel approximately 10% of the time for customer meetings, technical discussions, industry events, and other business activities.
• Degree, diploma, or equivalent qualification in a technical, engineering, or scientific discipline.
• Proven experience leading teams in a customer-facing technical service, after-sales, or service environment.
• At least 3 years of progressive people leadership experience, ideally including responsibility for managers and/or multi-layered teams.
• Strong experience developing and coaching people and building high-performing teams.
• Experience working in a complex, international, or matrix organisation.
• Strong understanding of technical support and after-sales service operations.
• Experience managing escalated customer or stakeholder issues.
• Strong analytical and problem-solving skills, with the ability to use KPIs and data to drive decisions.
• Excellent verbal and written communication skills.
• Ability to build credibility and influence stakeholders across different functions and levels of an organisation.
• Warranty management
• Repair and returns processes / reverse logistics
• Service process improvement
• Budget ownership
• CRM, ERP, or service-management systems
• Microsoft Dynamics 365 or similar platforms
• Technical communications and service documentation
• Marine, automotive, electronics, industrial, or other technically complex products
• Senior leadership position with regional responsibility across EMEA
• Opportunity to lead and develop a multi-layered international team
• Significant influence over the future direction of the Technical Service organisation
• Close collaboration with Engineering, Product, Sales, and other global functions
• €90,000 – €120,000 base salary + 10% bonus, depending on experience
• An international working environment within a global organisation
• Opportunity to make a tangible impact on customer experience, service quality, and operational performance