The Technical Program Management Office (TPMO) in NetApp’s Cloud Storage Services (CSS) business unit leads the programs behind first-party, fully managed cloud storage services delivered across major cloud providers. If you are energized by owning complex, high-impact hardware and infrastructure programs end to end, partnering across engineering and operations organizations, and turning ambiguous demand signals into executable supply and lifecycle plans, this role is for you.

As a Senior Technical Program Manager, you will contribute to end-to-end strategic capacity planning and infrastructure lifecycle programs for NetApp's CSS portfolio. These programs include capacity forecast and planning cadence that translates customer demand, regional growth into a hardware supply plan; hardware build-out, refresh, and decommissioning programs; and coordinate cross-functional execution that turns those plans into deployed, optimized, and retired capacity on schedule.

This position reports to the Director, TPMO, Cloud Storage Services, and leads virtual cross-functional teams spanning Engineering, Hardware Engineering, Operations, Supply Chain, FP&A, and external cloud partner organizations. You will operate with significant autonomy, devise solutions from limited information, hold cross-functional owners accountable for committed dates, and surface early-warning signals that keep services ahead of demand.

Responsibilities

• Own hardware capacity planning and forecasting across regions and service offerings, including launches, expansions, refreshes, and decommissions.
• Drive quarterly and annual capacity planning and alignment across internal and external stakeholders; translate forecasts into annual funding plans, equipment procurement plans and hardware deployment schedules
• Run capacity governance cadence – steering meetings, KPIs, dashboards, risk registers, and escalations – with clear owners and outcomes. Identify structural risks, lead options analysis, and deliver executive updates on capacity health, plan vs. actual, and decisions required.
• Lead hardware lifecycle, and decommissioning programs from build-out through refresh, reclamation, and retirement.
• Partner with cloud providers, Product Management, Sales, Supply Chain and additional internal teams on demand forecasting, equipment prepositioning, service dependency readiness, and equipment supply commitments.
• Identify opportunities to repurpose, consolidate, migrate, or extend infrastructure assets to maximize return on investment while maintaining customer readiness targets. Drive programs that improve storage-fleet efficiency, improve environmental sustainability, and optimize capital investments.
• Contribute to CSS TPMO capacity-planning practices and champion NetApp’s Values in every partner interaction.

Job Requirements

• 10+ years of progressive technical program management, engineering program management, or infrastructure planning experience, including 3+ years leading hardware capacity planning, supply planning, data-center infrastructure, or hardware lifecycle programs at scale.
• Demonstrated end-to-end ownership of complex, cross-functional programs with material CapEx or infrastructure scope spanning multiple geographies and business functions. Ability to balance technical, operational, financial, and customer considerations when making infrastructure investment decisions.
• Solid technical fluency in storage hardware (controllers, SSD/HDD media, shelves, networking) and cloud infrastructure economics; able to reason for capacity, performance, cost, and supply chain lead times.
• Strong quantitative and modeling skills: comfortable building, stress-testing, and defending demand and capacity forecasts; fluent with BI / analytics tooling (Power BI, Tableau, SQL) and confident working with large datasets.
• Track record of influencing in a highly matrixed environment across Engineering, Operations, Supply Chain, Finance, and external partner organizations without direct authority.
• Proven ability to navigate ambiguity, devise solutions from limited information, and take a longer-term view; identify challenges and blockers ahead of time and provide alternate solutions under significant constraints.
• Experience partnering with cloud provider or large-scale infrastructure organizations on capacity, supply, deployment, or region-readiness programs strongly preferred.
• Excellent written and verbal communication; able to compress complex technical and financial tradeoffs into crisp executive narratives.
• Fluent in JIRA, Confluence, and Microsoft Office; experience with Agile delivery practices.
• Storage industry experience and PMP certification are a plus.
• Embodies NetApp’s Values and High Achievement Principles – Customer Trust, Get Stuff Done, and Build Belonging – with a consistent bias for outcomes, candor, and ownership.

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, Operations Research, Supply Chain, or related technical discipline.