The Bento Platform Operations Engineer is responsible for providing Tier-2 operational support, administration, monitoring, troubleshooting, security, and lifecycle management for GIC's Bento Platform built on AWS and Red Hat OpenShift Dedicated (OSD). The role ensures seamless operation of containerized application platforms, supporting approximately 40 business applications running across production and non-production OpenShift clusters.
The engineer will manage platform reliability, performance, security compliance, patch management, incident resolution, and operational governance across AWS cloud infrastructure, OpenShift clusters, CI/CD toolchains, security platforms, databases, and supporting services.
Platform Operations & Administration Provide Tier-2 operational support for Bento Platform services. Manage and support: OpenShift Dedicated (OSD) clusters AWS cloud services and infrastructure Platform-as-a-Service (PaaS) components Database services (RDS) Supporting platform services and middleware Ensure platform stability, availability, and operational excellence. OpenShift & Container Platform Management Monitor and administer OpenShift Dedicated clusters across production and non-production environments. Support container orchestration, deployment, scaling, and resource optimization. Analyze cluster health, node capacity, pod utilization, and application performance. Troubleshoot container, networking, storage, and platform-related issues. Support approximately: 1,600 pods in Non-Production 800 pods in Production AWS Cloud Operations Manage operational support across GIC AWS cloud accounts. Monitor AWS resources, utilization, cost optimization, and compliance. Support services including: EC2 VPC Load Balancers IAM Storage Services Security Services Monitoring and Logging Components Incident & Problem Management Perform incident diagnosis, troubleshooting, root cause analysis, and resolution. Meet agreed production SLAs and operational KPIs. Participate in major incident management and service restoration activities. Drive proactive problem management and continuous service improvements. Patch, Upgrade & Lifecycle Management Conduct patch assessments and risk evaluations. Manage upgrades and patching activities across: OpenShift clusters Supporting infrastructure RHEL virtual machines Platform services Coordinate maintenance activities while minimizing business impact. Security & Compliance Perform security vulnerability assessments and remediation. Support platform security compliance aligned with GIC policies. Conduct security scanning, auditing, and reporting. Support centralized security policy enforcement and access controls. Manage and support: CyberArk Conjur AWS Secrets Manager Platform authentication and authorization controls CI/CD & DevOps Support Support platform DevOps toolchain including: GitHub JFrog Artifactory/Repositories CI/CD Pipelines Control-M Agents Troubleshoot deployment pipeline issues. Support container image lifecycle management and repository administration. Monitoring, Logging & Observability Monitor platform health, availability, capacity, and performance. Support logging and observability solutions including: Fluentd Logging Sidecar Monitoring and Alerting Services Generate operational and capacity reports. Track resource consumption and cost optimization opportunities. Platform Services Administration Support and maintain: Red Ha
Support and maintain:
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
