Job Description

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Senior Technical Course Developer within the Learning Services team in Timisoara, Romania, you will play a key role in enabling ACI employees and customers with the knowledge and skills required for success and you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

In this role, you will design, develop, and deliver high-quality technical and end-user level training on ACI software. The role requires translating complex technical concepts – such as systems, environments, deployment models, and solution workflows – into effective learning experiences for diverse audiences. You will collaborate closely with product management, technical experts, and other cross-functional partners to scope training needs, architect classroom and virtual learning environments, and continuously improve course content based on feedback and business priorities. You will work independently on matters of varied complexity, consistently exercise sound judgment, especially when working with limited information, and contribute to organizational outcomes through strong communication, stakeholder engagement, and disciplined prioritization.

Key responsibilities

• Design, develop, and deliver high-quality technical and end user level training for both self-paced and instructor-led formats, translating complex technical concepts into effective learning experiences for diverse audiences.

• Architect classroom and virtual learning environments, including supporting VM images, collaborating on configuration and deployment, and assisting with environment usage for training delivery.

• Occasionally stand in as a trainer, including running first time instructor-led course pilots, to ensure successful delivery and adoption of new training offerings.

• Work closely with product management, product development, sales, and other partners to scope training needs, recommend program outcomes, and align course development with business priorities.

• Interpret training feedback and long-term trends to recommend and lead improvements in course offering aimed at increasing customer satisfaction.

• Autonomously prioritize tasks, manage time, meet deadlines, and diplomatically redirect lower-priority work to protect focus on high-impact outcomes.

• Within the Learning Services team, mentor junior course developers and provide peer review and practical guidance to raise quality, consistency, and delivery readiness.

Knowledge, skills and experience needed to succeed in this role

You hold a Bachelor’s degree in Instructional Design, Computer Science, or a related field, and you are proficient in English. Your strengths in both course design and technical knowledge are outlined below.

Course design

• Over 5 years’ experience in course design, development and/ or delivery

• Experience with course authoring tools such as Adobe Captivate and Storyline is preferred

• Ability to integrate technical elements and go beyond conceptual course design

Technical comprehension

• Comfortable around technical concepts such as servers, operating systems, databases, deployment models, and solution workflows

• Basic knowledge of Linux or willingness to learn basic Linux and obtain familiarity with simple programming concepts

• Ability to handle technical documentation, complex information and research

Work environment

• Standard work environment 

• Majority of time spent on PC

• Travel required

Core capabilities

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.

• Drives Results: consistently achieving results, even under tough circumstances.

• Customer Focus: building strong customer relationships and delivering customer-centric solutions.

• Cultivate Innovation: creating new and better ways for the organization to be successful.

• Collaborates: building partnerships and working collaboratively with others.

• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in Romania on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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