Job Description

Role: Sr. Technical Account Advisor

Location: Dallas, TX – candidate must be local to Dallas (mostly remote with occasional in‑office presence required)

Synonymous Business Title (s): Sr. Customer Account Delivery Advisor, Sr. TAM

Blue Yonder is seeking an experienced Senior Technical Account Advisor (TAM) with a strong technical foundation and excellent customer communication skills to support our customers within the Professional Services and Cloud Services Support organization.

The Sr. Technical Account Advisor serves as a trusted technical liaison between customers and Blue Yonder’s Customer Support and Cloud Operations teams, helping translate customer‑reported technical issues, coordinate resolution efforts, and ensure system stability post‑implementation. This role is focused on tactical and operational support following Go‑Live, ensuring customers receive timely, effective technical assistance while maintaining strong service relationships.

The TAM partners closely with internal support, consulting, and product teams to help manage system health, track SLAs, facilitate service reviews, and ensure customer issues are clearly understood and resolved efficiently, supporting overall customer satisfaction and retention.

What You’ll Do:

• Support a portfolio of enterprise customers by coordinating technical issue resolution and ongoing service delivery post‑implementation
• Act as the primary technical liaison between customers and Blue Yonder Customer Support, Cloud Operations, Consulting, Sales, and Product teams
• Translate customer technical issues and business impact into clear, actionable inputs for Support and Engineering teams
• Remain SaaS‑focused and operationally aligned, supporting day‑to‑day service activities and issue management
• Monitor system health, open cases, and service performance, ensuring issues are tracked through resolution
• Conduct periodic service reviews with customers, including SLA reporting and compliance discussions
• Participate in Quarterly and Executive Business Reviews in partnership with account teams
• Collaborate with Professional Services and third‑party implementation partners to support the transition from implementation to steady‑state operations
• Maintain regular customer touchpoints to review system health, open items, and upcoming needs
• Stay informed on Blue Yonder product updates and releases to help customers understand technical impacts and upgrade considerations
• Support customer retention efforts by ensuring a positive support experience and identifying potential risks
• Assist in positioning customers as referenceable accounts through consistent service performance

What We’re Looking For:

• Bachelor’s degree required; Business, Computer Science, or related field preferred
• 5–8 years of experience as a Technical Account Advisor/Manager (TAM), Technical Support Lead, Technical Project Manager, Solution Architect, or similar role
• Experience supporting customers in a SaaS or cloud‑based technology environment
• Strong understanding of application support, incident management, and post‑Go‑Live customer operations
• Working knowledge of service management frameworks (e.g., ITIL)
• Strong coordination, communication, and stakeholder management skills
• Experience managing complex customer issues and escalations in collaboration with Support and Engineering teams
• Exposure to manufacturing or supply‑chain customers is a plus
• Strong analytical and problem‑solving skills with attention to detail
• Highly organized, proactive, and able to operate effectively in a fast‑paced support environment

#LI-MH1

-------------------------------------------

The annual salary for this position is $130,023 - $163,997.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.