Job Title: Sr, Tech Training Specialist
Work Place Flexibility: Onsite
Legal Entity: Entergy Services, Inc.-ESI (OLD)
/PURPOSE
The training specialist will work with field personnel to understand and analyze performance needs to determine appropriate training solutions.Provide safety, operations and maintenance training services to Power Generation personnel and solicit and respond to trainee needs.Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, and developing plans and initiatives to meet customers' needs.Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.
JOB DUTIES/RESPONSIBILITIES
Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, and other technical training for the Power Generation organization.Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Power Generation operations, maintenance, and other technical personnel.Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs.Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery.Oversee, schedule, deliver, teach and/or facilitate multi skilled training courses, including control room simulator training on CCCT, Operating fundamentals of CCCT, Instrumentation, Electrical, and Mechanical maintenance practices.Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.Develop or update training courses and certification processes for new and existing operations, maintenance, and other technical personnel in Power Generation.Applies A.D.D.I.E. or other development models as required for all course development projects and maintains course history information.Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials.May be involved with collaborating with business partners to review and update Training Procedures, Operating Procedures, Maintenance Procedures, and other documents as requested; also, to develop and manage a technical documentation plan for each project outlining deliverables, due dates, and launch requirements.Participates in continuous improvement of technical writing processes and systems (e.g., content management) to ensure quality, compliance, and reliability of technical publications.Work with a minimum of supervision to complete all work on schedule and budget.
MINIMUM REQUIREMENTSMinimum education required of the position
High school diploma required, or equivalent.
Desired
Associate degree in Process Technology
Minimum experience required of the position
Multi Skilled Tech Training Specialist: 6+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree.
Multi Skilled Tech Training Specialist, Sr: 8+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree.
Multi Skilled Tech Training Specialist, Sr Staff: 12+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree.
Minimum knowledge, skills and abilities required of the position
Ability to travel up to 75% to support field locations in Texas, Arkansas, Mississippi, and Louisiana.Able to effectively communicate in various mediums and various styles.Candidates have strong interpersonal skills; ability to integrate seamlessly into diverse teams.Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint
Operations Skills Required:Combustion Turbine and associated auxiliariesGenerator and associated auxiliariesCCCT knowledge and associated equipmentUnderstanding of the physical properties of steam as it relates to the Power Generation industry.For certain roles, the following is preferred: familiarity with Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data. Experience writing operating procedures, technical manuals, and/or product-oriented documentation is desired.
Maintenance Skills Required – candidate must possess skills in one of the following disciplines in addition to Operations Skills:
Instrumentation and Controls- Proficient in installation, calibration and troubleshooting of various types of industrial process instruments and control system integration.
OR
Electrical- Proficient in high, medium, and low voltage power and control system Installation, maintenance and troubleshooting of various electrical power and control switchgear, power distribution centers and motor control centers and associated electrical equipment.
OR
Mechanical- Proficient in the installation, operation and maintenance of various pumps, valves, combustion turbines, steam turbines, compressors, and other associated mechanical equipment. In addition, welding skill set highly desired.
Any certificates, licenses, etc required for the position
None
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities.
Today, we own and operate one of the cleanest large-scale U.S. power generating fleets including more than five gigawatts of carbon-free nuclear capacity, a fleet of highly efficient gas resources, and a fast-growing portfolio of renewable resources.
The nearly 12,000 men and women of Entergy deliver electricity and gas services to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual GAAP revenues of $13.8 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South.
Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life.
Fast Facts:
Entergy currently has a 90% rating on the 2022 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey.
With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years.
With a total of 44 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
