Job Description

Overview

Position Summary:

Are you passionate about creating fair, equitable, and thriving workplaces? Do you love digging into complex situations, finding solutions, and making a real difference for people at work? If so, we'd love to meet you!

The Sr. Team Member Relations Specialist plays a vital role in supporting team members and leaders across the country — helping Mercury remain a place where people feel heard, respected, and supported every single day.

In this role, you'll serve as a trusted advisor to People Business Partners and business leaders, bringing expertise, empathy, and a forward-thinking mindset to everything you do.

You will bring sound judgment, empathy, candor, and a strong understanding of employment law to help leaders make clear, well-supported decisions. You will also help Mercury learn from patterns by turning insights into practical guidance, policy improvements, and better leader practices, leveraging AI where appropriate, to improve the quality and speed of the work.

You'll operate with a high degree of independence, collaborate with legal counsel and have the opportunity to shape how we work — from investigations to policy development and beyond.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$110,468 to $135,016 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$100,426 to $122,742 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$90,383 to $110,468 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $110,468 to $135,016.

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

Team Member Relations

• You'll provide consultation to People Business Partners and business leaders to help navigate team member relations matters, such as performance concerns, conduct issues, policy interpretation, and interpersonal conflicts.
• You’ll surface difficult issues directly, distinguish facts from assumptions, and help stakeholders understand the risks, options, trade-offs, and recommended next steps.
• You’ll leverage AI for responsible and appropriate role-playing to support and help leaders with practical conversations, expectations, and follow-through, while maintaining appropriate confidentiality and neutrality.

Investigations

• You'll investigate team member concerns with care and thoroughness — documenting findings and delivering clear, well-reasoned conclusions to People Business Partners and business leaders at all levels.
• You'll also collaborate with your leader and legal counsel on agency claims and litigation matters, bringing your expertise and data analysis skills to the table.
• You’ll create reusable knowledge from investigations by documenting key patterns, lessons, and guidance without compromising confidentiality.

Data Analysis, Reporting & Technology Use

• You'll leverage team member relations data to generate strategic workforce insights and leading indicators, diagnose emerging trends and root causes quickly, and proactively implement solutions that mitigate risk and improve organizational health.
• You’ll convert insights into practical actions such as targeted leader coaching, manager resources, policy updates, process changes, or focused listening.
• You’ll use approved technology and AI tools in meaningful ways to support execution of your work from organizing information, conducting first-pass research, identifying patterns, drafting materials, and reducing routine administrative work where appropriate and in line with confidentiality guidelines.

Legal Compliance

• You'll keep Mercury ahead of the curve by staying current on State and Federal employment laws. Responsibilities include maintaining compliance postings, issuing required notices and acknowledgments, responding to subpoenas for records, liaising with the unemployment insurance claims vendor, coordinating with internal and external auditors, and collaborating with legal counsel.

Policy Development

• You'll bring creativity and a future-of-work mindset to maintain live policies — writing policies that are clear, relevant, and built for the workforce of tomorrow.
• You’ll continuously bring insights, trends, lessons learned, and best practices from cases and investigations to evolve and make policies relevant and future proof.
• You’ll help the team build visible, reusable knowledge by documenting decisions, templates, guidance, and lessons learned in accessible locations.

Other duties may be assigned as business needs evolve.

Qualifications

Education:

• Bachelor's degree (BA/BS) in Human Resources or a related field.

Licenses & Certifications

• PHR (Professional in Human Resources) certification — preferred
• AWI-CH (Association of Workplace Investigators Certificate Holder) — preferred

Experience:

• Minimum of 5 years of directly related experience in team member relations; or an equivalent combination of education and experience.
• Strong value realization and data-driven orientation, with a proven track record of resolving cases and investigations with a clear focus on the problem and intended outcome

Knowledge and Skills:

• Demonstrated experience conducting workplace investigations, analyzing data, and preparing oral and written reports
• Strong working knowledge of State and Federal employment laws and policies in a corporate setting
• Ability to Interpret and apply policies to given situations
• Ability to manage multiple assignments and projects under tight deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Detail-oriented with strong analytical capabilities
• Effective consultation, active listening, conflict resolution, and presentation skills
• Demonstrated strong ethics, leadership, and ability to exercise strict confidentiality
• Ability to integrate work across business units and engage effectively at all organizational levels
• Strong judgment and discretion, including the ability to surface difficult issues directly while remaining fair, respectful, and grounded in facts
• Comfort using approved AI and digital tools to improve productivity and work quality, with demonstrated understanding that people remain accountable for reviewing, refining, and approving the output
• General understanding of the Property & Casualty insurance industry preferred

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Learn more about us here: https://www.mercuryinsurance.com/about/careers

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Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Mercury is committed to working with and providing reasonable accommodations for qualified individuals with disabilities who need assistance with the application and/or employment consideration process. If you require an accommodation, you may contact us by sending an e-mail to recruiting@mercuryinsurance.com. Please include your name, contact information, and a description of your requested accommodation in your message.

Pay Range

USD $83,670.00 - USD $161,815.00 /Yr.