The Sr Team Member Experience Specialist leads programs and initiatives that strengthen engagement and support an inclusive, values-driven workplace. This role manages team member listening efforts and converts feedback into insights that help leaders take meaningful action. The Sr Specialist also provides guidance for network groups, culture initiatives, veteran programs, recognition efforts, and People First Walks while identifying opportunities to improve the overall team member experience.
Lead enterprise engagement surveys and other listening efforts that gather meaningful feedback from team members.
Conduct analysis of engagement results and team member feedback to identify trends that affect retention and the overall team member experience.
Translate complex findings into clear reports and recommendations that help leaders understand team member needs and determine appropriate actions.
Guide action planning and follow-up efforts that turn team member feedback into measurable improvements.
Design and improve frameworks for Team Member Network Groups and Interest Groups that strengthen connection and O’Reilly culture.
Develop culture and awareness initiatives that reinforce O’Reilly values and advance business objectives.
Lead veteran engagement programs that promote advocacy, ambassadorship, and recognition.
Develop recognition efforts that encourage participation and strengthen the team member experience.
Manage People First Walks and related feedback initiatives from planning through final follow-up.
Advise leaders and Team Member Network Group representatives on approaches that increase program participation and effectiveness.
Build cross-functional partnerships with Talent Acquisition, Learning & Development, Human Resources, and Communications to promote a consistent team member experience.
Develop program communications and awareness materials that are aligned with O’Reilly’s culture and employer brand.
Evaluate program effectiveness through data and team member feedback and use the findings to improve engagement programs.
Lead or support team member experience projects that require coordination across multiple stakeholders and business areas.
Provide informal guidance and technical support to colleagues working on engagement programs, reporting, and team member communications.
Provide professional and responsive customer service when answering department phone calls and supporting Learning & Development phone coverage.
Perform all other duties as assigned.
Bachelor’s degree in Human Resources, Organizational Development, Communications, Business, Psychology, Learning & Development, or a related field.
Five or more years of relevant experience in team member experience, employee engagement, Human Resources, Learning & Development, Organizational Development, Communications, or a related field.
Demonstrated knowledge of employee engagement, organizational culture, recognition, belonging, and employee experience practices.
Background leading or independently managing engagement, culture, recognition, or team member experience programs.
Advanced ability to analyze survey results and other team member data to identify trends and develop meaningful insights.
Strong reporting and presentation skills with the ability to communicate findings and recommendations to leaders.
Proven project and program management skills with the ability to coordinate complex work across multiple stakeholders.
Knowledge of employee resource groups, network groups, affinity groups, committees, or other volunteer-led programs.
Ability to provide consultation and guidance to leaders or program representatives on team member experience practices.
Excellent written and verbal communication skills with the ability to tailor information to different audiences.
Strong organizational ability and attention to detail while handling information with confidentiality and professionalism.
Ability to work independently while contributing effectively within a cross-functional environment.
Proficiency with Microsoft Excel, PowerPoint, and Word, including the development of executive-ready presentations.
Commitment to creating an engaging, inclusive, and values-driven team member experience.
Experience presenting engagement findings and recommendations to senior leadership.
Background leading veteran programs, community outreach, volunteer efforts, or ambassador initiatives.
Skill developing newsletters, videos, digital content, and other communications that encourage program participation.
Proficiency with survey platforms, reporting applications, or data visualization tools.
Knowledge of change management, employee communications, employer branding, or organizational effectiveness principles.
Experience improving established programs through performance measures, benchmarking, or team member feedback.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
