Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Sr Systems Specialist to join our team in Orlando, Florida.

Job Summary: The Sr Systems Specialist is responsible for the installation, configuration, maintenance, administration, testing, troubleshooting, and support of tolling software systems, lane equipment, and supporting technology infrastructure. This position serves as a senior technical resource responsible for ensuring system reliability, operational performance, and continuous improvement of software, hardware, networking, and communications systems. The Sr Systems Specialist provides advanced technical support, participates in system design and implementation activities, and supports operational and project initiatives of moderate to significant complexity.

Essential Job Duties and Responsibilities include the following. Other duties may be assigned.

• Perform advanced troubleshooting, maintenance, testing, and support of software applications, hardware systems, network infrastructure, and communications technologies.
• Configure, maintain, upgrade, and support TransCore tolling systems, lane equipment, and associated technology infrastructure.
• Perform preventive and corrective maintenance activities to ensure system reliability, availability, and operational performance.
• Diagnose and resolve complex hardware, software, networking, database, and communications issues.
• Monitor system performance, identify deficiencies, and recommend or implement corrective actions to improve operational effectiveness.
• Create, maintain, and update technical documentation, standard operating procedures, user instructions, and troubleshooting guides.
• Evaluate, test, and recommend hardware, software, networking, and communications solutions to support business and operational objectives.
• Support the implementation, testing, and deployment of new technologies, software releases, system enhancements, and process improvements.
• Serve as a technical resource on projects of moderate to significant scope and complexity.
• May act as a lead or mentor to less experienced technical support personnel by providing guidance, knowledge transfer, and technical assistance.
• Collaborate with internal and external stakeholders to support system integration, maintenance, operational readiness, and project execution.
• Maintain current knowledge of applicable technologies, industry trends, equipment, and system capabilities.
• Ensure compliance with company policies, procedures, operational standards, and safety requirements.
• Perform other duties as assigned.

Requirements and Qualifications

• Typically requires 5-8 years of related experience.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
• Valid driver's license and ability to maintain a driving record that meets TransCore's driving requirements.
• Knowledge of computer operating systems, software applications, hardware, networking, communications systems, and technical support practices.
• Experience with software testing, system validation, and test automation.
• Ability to perform preventive maintenance, troubleshooting, and technical support for software, hardware, network, and communications systems.
• Proficiency with Windows, Windows Embedded, and Linux operating systems.
• Strong analytical, troubleshooting, problem-solving, written communication, verbal communication, and customer service skills.
• Knowledge of SSH, FTP, DNS, DHCP, TCP/IP, and related networking protocols.
• Working knowledge of backup, recovery, and system imaging technologies.
• Familiarity with automation tools and DevOps methodologies.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Ability to collaborate effectively across teams and support cross-functional initiatives.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Physical Demands / Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position.

While performing the duties of this position, the employee may be required to stand, walk, sit, reach, bend, stoop, use hands and fingers, and communicate effectively. The employee may occasionally lift, carry, push, or pull materials and equipment consistent with the operational needs of the position.

Work is performed in office, technical, and field environments and may involve exposure to equipment rooms, operational facilities, active traffic environments, and technology infrastructure. Moderate noise levels may be present.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.