Job Description

The Senior Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request in a timely and efficient manner.

• Performs and coordinates the setup and distribution of network, application, and folder security credentials.
• Provides technical support and troubleshooting for the Facility Support Center
• Handles calls and/or the escalation of issues to upper-level support and management in accordance with policy and procedures.
• Resolves issues using remote control software; working on Microsoft server file and print issues.
• Documents solutions to incidents and relays information and knowledge to team members.
• Provides on-call support on weekly rotation (generally once every six weeks).
• Must be able to determine trends and alert department management of emerging problems. Monitors work of other Systems Specialists and alerts management of developing issues or concerns.
• Adheres to Service Level Agreements as defined for each supported application.
• Manages problem and request tickets for assigned technology. Communicates and coordinates with Technology Support Center leadership as appropriate.
• Domestic U.S. travel may be required.

Skills

microsoft office, audio visual, Help desk support, Windows, Desktop, Customer service, Help desk

Top Skills Details

M365 experience

AV experience

Deskside Support

Customer Service skills

Audio/Video experience (supporting conference rooms)

Apple Devices support

Endpoint/MDM support

Systems Administration experience

Additional Skills & Qualifications

• Graduate from an accredited college or university with an Associate's degree in Computer Science is required.
• Two years of experience in computer troubleshooting, service desk support or related IT experience is required. Additional years of related work experience may be substituted for the required education on a year-for-year basis.
• A+ certification preferred. Experience supporting the following technologies preferred: Microsoft AD, IT Service Management platform (e.g. Service-now), and Microsoft System Center Configuration Manger (SCCM).
• Must be able to multi-task, be a team-player, and demonstrate the ability to communicate effectively across a diverse workforce through strong verbal and written capabilities.
• Proficiency with Microsoft applications, including Exchange/Outlook maintenance, user setup, and printing capabilities is required.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Brentwood, TN.

Pay and Benefits

The pay range for this position is $33.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brentwood,TN.

Application Deadline

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.