Job Description

Work Setup: Onsite (Clark Pampanga)

Work Schedule: US Shifts

Qualifications:

• Bachelor’s degree in computer science, IT, Engineering, or a related field
• Minimum of 3 to 5 years of experience in IT and 3 years of networking experience
• Preferably with extensive experience in computer network systems, database administration, and system management
• Solid understanding and hands-on experience with switches, routers, and Cisco devices
• Proficient in reading and creating network diagrams
• Experience in Incident Management is a plus
• Cisco Certified Network Associate (CCNA) certification required
• If CCNA has expired, candidates must have relevant Cisco training and work experience.
• Must be amenable to working in shifting schedules
• Must be able to work onsite at Clark Pampanga US shifts
• Immediate start preferred

Key Responsibilities:

• Serve as the first point of contact for IT Services Support and Operations teams
• Provide first-level incident and service request resolution, monitor availability and continuity of IT services
• Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction
• Implement technology migration and system upgrade plans for service-specific needs
• Perform routine backup activities and ensure the redundancy of power, systems, and networks
• Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues
• Maintain and enhance system availability through proactive monitoring and adjustments
• Assist in the development of network diagrams and support network architecture as necessary

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus • Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually